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Front End Team Lead Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I am a responsive team leader with a strong background combined with motivational and encouraging style. I'm considered a very talented trainer, problem-solver and planner who takes on routine and complex job functions to promote business success. Most importantly I'm well-organized and a proactive retail professional with good communication skills and a positive attitude.

Skills
  • Customer service
  • Opening and closing procedures
  • Display setup
  • Cash transactions
  • Effective planning
  • Keenness of insight
  • Hospitality services
  • Listening skills
  • Databases
  • Website analytics tools
  • Budget controls
  • Production Waste Control
  • Employee Team Supervision
  • Supplies inventory
  • Mentoring and training
  • Logistics
  • Safety standards
  • Planning production
  • Logistics oversight
  • Staff training and development
  • Cost control and tracking
  • Project planning and scheduling
  • Vendor management
  • Shipping and receiving
  • Material handling
  • Invoice verification
  • Inventory organization
  • Materials handling and transport
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word
Experience
Mcintosh Search - Front End Team Lead
Dallas, TX, Jul2019 - 04/2021
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with [Software].
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Trained staff on material handling processes to reduce shipping times.
  • Managed warehouse system updates to increase productivity and reduce errors.
  • Reconciled accounting records, including shipping and receiving logs and purchase orders.
  • Used logistics appointment scheduling software to track orders, provide updates and confirm deliveries.
  • Planned stock quantities according to marketplace demand and sales forecasts.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Established and trained personnel in security and safety procedures to reduce liability and safeguard warehouse operations.
  • Applied schedule, organizational and routing knowledge to enhance delivery planning.
  • Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.
B.F. Saul Company Hospitality - Master Cashier
Fort Lauderdale, FL, 08/2008 - 05/2013
  • Executed currency trades to provide guests with casino chips or process cash redemptions for unused chips.
  • Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
  • Reconciled cash and casino currency by auditing cash drawers and transaction receipts.
  • Adhered to security protocols and cash-handling best practices to maintain correct totals.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Met high productivity standards in processing payments for customers.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Maintained work area in clean and neat manner.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Metro PCS - Sales Representative Manager
City, STATE, 2010 - 2015
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
  • Trained associates on cross-selling and relationship-building techniques.
  • Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Retained existing customers and substantially grew customer base, product line and sales volume.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Maintained professional network of potential clients and business opportunities.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Implemented CRM strategy to automate leads management.
  • Achieved company growth for several consecutive years through market expansion and sales.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Used pallet jacks to move items to and from warehouse locations.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Staged and sorted multiple types of products for loading.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Moved large and bulky items manually or with equipment such as pallet jacks or forklifts.
  • Managed warehouse system updates to increase productivity and reduce errors.
  • Reconciled accounting records, including shipping and receiving logs and purchase orders.
  • Unloaded cargo from trucks with mechanized equipment.
  • Loaded perishable goods into environmentally controlled trucks.
  • Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
  • Employed first-in first-out protocols to reduce waste.
Education and Training
The Foundation Academy Jacksonville Beach, FL, Expected in 05/2005 High School Diploma : - GPA :
Accomplishments
  • Created new manual for documenting all spa products.
  • Protective Services - Applied safety procedures and policies as outlined in Department Safety Manual.
  • Process Improvement - Created new departmental procedures manual.Assessed organizational training needs.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Competitive Analysis - Performed competitive analysis to make recommendations for future company growth.

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Resume Strength

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Resume Overview

School Attended
  • The Foundation Academy
Job Titles Held:
  • Front End Team Lead
  • Master Cashier
  • Sales Representative Manager
Degrees
  • High School Diploma