Front End Supervisor Resume Example Ross Dress For Less

FRONT END SUPERVISOR

Summary

Enthusiastic Head Cashier bringing 5 years of retail experience as well as unsurpassed strengths in customer service and sales. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Education

Diploma : Medical Assistant, 2010Academy Of Health Care Professions - Houston, TX

[Number] GPA.

Certified in CPR.

Diploma : Nurse Aide, 07/2015Houston Community College - Houston, TX, United States

[Number] GPA

Languages

Bilingual Spanish/English

Skills

Cash handling

Able to lift 25 pounds

Shipping and receiving

Professional and friendly

Multi-tasking

Ten key calculator skills

Windows based systems comfort level

Good interpersonal skills for interacting with customers

Able to answer telephone and perform light housekeeping tasks

Highlights

Strong organizational skills
Active listening skills
Courteous demeanor
Large cash/check deposits expert
Accurate money handling

Receive return merchandise
Restocking
Mathematical strengths
Verbal/written communication
Customer service expert

Accomplishments

Routinely helped as many as 100 customers each day in a high-volume retail outlet.

Received “exceeds expectations” ratings on performance reviews.

Won “Employee of the Month” in 2014.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.

Experience

Front End Supervisor
June 2013 to August 2015Ross Dress For Less - Houston, TX

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Trained 6 new employees quarterly.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Served as the company's bilingual Spanish/English customer service representative.
Guaranteed positive customer experiences and resolved all customer complaints.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Managed cashier shifts and breaks.
Built and maintained productive relationships with employees.
Documented performance issues.
Counted and balanced cashier drawers.
Worked in competitive team environment to exceed revenue quotas.
Maintained visually appealing and effective displays for the entire store.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Built and maintained effective relationships with peers and upper management.

Medical Assistant
November 2010 to January 2015Dr. Hanser General Practice - Houston Heights, TX

Observed and documented patient status and reported patient complaints to doctor.
Read and recorded temperature, pulse and respiration.
Completed and submitted clinical documentation in accordance with doctor guidelines.
Prepared patient rooms prior to their arrival.
Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Kept facility stocked with necessary supplies, equipment and instruments.
Performed routine tests such as urine dip stick, vision and hearing tests.
Sensitive to the needs of geriatric patients.
Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.
Cleaned and sterilized instruments and disposed of contaminated supplies.
Organized, updated and maintained over 200 patient charts.
Recorded patients' medical history, vital statistics and test results in medical records.

Head Cashier/Sales Floor Associate
June 2008 to December 2009Ross Dress For Less - Houston, TX

Maintained work area in clean and neat manner.
Built and maintained productive relationships with employees.
Greeted customers promptly and responded to questions.
Helped customers find store locations and complete purchases.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Operated a cash register to process cash, check and credit card transactions.
Guided customers in choosing items that reflected personal style and shape.
Replenished floor stock and processed shipments to ensure product availability for customers.
Issued receipts for purchases and gifts.
Unboxed new merchandise.
Provided professional and courteous service at all times.
Operated cash register with proficiency.

Resume Overview

Companies Worked For:

Ross Dress For Less
Dr. Hanser General Practice

School Attended

Academy Of Health Care Professions
Houston Community College

Job Titles Held:

Front End Supervisor
Medical Assistant
Head Cashier/Sales Floor Associate

Degrees

Diploma : Medical Assistant , 2010
Diploma : Nurse Aide , 07/2015

Front End Supervisor Resume Example

Resume Score: 90%

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