Front End Supervisor resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Enthusiastic Head Cashier bringing 5 years of retail experience as well as unsurpassed strengths in customer service and sales. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Expected in 2010 Diploma | Medical Assistant Academy Of Health Care Professions, Houston, TX GPA:

[Number] GPA.

Certified in CPR.

Expected in 07/2015 Diploma | Nurse Aide Houston Community College, Houston, TX GPA:

[Number] GPA


Bilingual Spanish/English


Cash handling

Able to lift 25 pounds

Shipping and receiving

Professional and friendly


Ten key calculator skills

Windows based systems comfort level

Good interpersonal skills for interacting with customers

Able to answer telephone and perform light housekeeping tasks

  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Large cash/check deposits expert
  • Accurate money handling
  • Receive return merchandise
  • Restocking
  • Mathematical strengths
  • Verbal/written communication
  • Customer service expert

Routinely helped as many as 100 customers each day in a high-volume retail outlet.

Received “exceeds expectations” ratings on performance reviews.

Won “Employee of the Month” in 2014.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

05/2013 to 07/2015 Front End Supervisor The Tjx Companies, Inc. | Denton, TX,
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Trained 6 new employees quarterly.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Served as the company's bilingual Spanish/English customer service representative.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Managed cashier shifts and breaks.
  • Built and maintained productive relationships with employees.
  • Documented performance issues.
  • Counted and balanced cashier drawers.
  • Worked in competitive team environment to exceed revenue quotas.
  • Maintained visually appealing and effective displays for the entire store.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Built and maintained effective relationships with peers and upper management.
10/2010 to 2015 Medical Assistant Millennium Physician Group | North Fort Myers, FL,
  • Observed and documented patient status and reported patient complaints to doctor.
  • Read and recorded temperature, pulse and respiration.
  • Completed and submitted clinical documentation in accordance with doctor guidelines.
  • Prepared patient rooms prior to their arrival.
  • Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Sensitive to the needs of geriatric patients.
  • Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.
  • Organized, updated and maintained over 200 patient charts.
  • Recorded patients' medical history, vital statistics and test results in medical records.
05/2008 to 11/2009 Head Cashier/Sales Floor Associate Ross Dress For Less | City, STATE,
  • Maintained work area in clean and neat manner.
  • Built and maintained productive relationships with employees.
  • Greeted customers promptly and responded to questions.
  • Helped customers find store locations and complete purchases.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Operated a cash register to process cash, check and credit card transactions.
  • Guided customers in choosing items that reflected personal style and shape.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Issued receipts for purchases and gifts.
  • Unboxed new merchandise.
  • Provided professional and courteous service at all times.
  • Operated cash register with proficiency.

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Resume Overview

School Attended

  • Academy Of Health Care Professions
  • Houston Community College

Job Titles Held:

  • Front End Supervisor
  • Medical Assistant
  • Head Cashier/Sales Floor Associate


  • Diploma
  • Diploma

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