Fuel station attendant who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly, who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.
Upbeat and flexible with 12 years experience in retail sales. Driven and results-focused professional seeking a customer service position in a fast-paced retail environment. Reliable and punctual Sales Associate who possesses an excellent work ethic. Areas of expertise include inventory, cash management and exceptional customer service. Outgoing, and efficient with the capacity to multi-task.
Cash handling accuracy
Banking and financial services background
Store planning and design
Strong communication skills
Personnel training and development
Cheerful and energetic
Effective team player
Fluent in Spanish
Dependable and reliable
Team player mentality
Time management ability
Mentored 8 new sales associates as the official fuel station new hire adviser.
Fulfilled all supervisory duties when Store Manager was on vacation.
05/2004 to 11/2006
Front end supervisorKmart － Chehalis , WAReceived and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Verified that all merchandising standards were maintained on a daily basis. Exchanged returned merchandise for customers quickly and efficiently. Served as liaison between customers, store personnel and various store departments. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
04/2007 to Current
Fuel Station AttendantSafeway － Kelso , WAInformed customers about sales and promotions in a friendly and engaging manner. Processed up to 300 customer orders per day. Fielded an average of 12 customer service calls per day. Recommended and helped customers select merchandise based on their needs. Served as liaison between customers, store personnel and various store departments. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Trained new employees on company customer service policies and service level standards. Consistently met and exceeded department expectations for productivity and accuracy levels.
08/2016 to Current
Sales Associate Fastenal Company － Woodland, WAHelped customers select products that best fit their personal needs. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Kept the showroom clean and maintained neat, orderly product displays. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Balanced the needs of multiple customers simultaneously in a fast-paced industrial supply environment. Processed shipments and maintained organized stock shelves. Met incoming customers and provided immediate assistance. Completed purchases with cash, credit and debit payment methods. Answered incoming telephone calls with professional and knowledgeable responses.
GED: General educationCentralia Community College － Centralia, WA, USAExcelled in English and Writing tests, received a national award for 100 percent test score on both subjects.