Front End Supervisor resume example with 3+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Friendly Medical Office Assistant builds friendly strictly professional and business like relationships with patients. Highly skilled in performing both clerical and medical support tasks. Works independently and maintains superb interpersonal skills. Also trained to shadow and preform medical task giving by a physician. highly trained in verifying insurance, giving injections and working my way through EPIC, ECW or any electronically patients chart system at hand. Very knowledgeable when dealing with computer softwares including Microsoft. Edgar to learn new things to go and use them in my everyday life at home and on the job.
Skills
Patient relations
HIPAA compliance
Front desk operations
Patient callbacks
Records management
Proficient in verifying patient insurance
Microsoft Office skills
Patient relations
Knowledge of medical terminology
Knowledge of HIPAA regulations
Collecting vital signs
Helping with medication
Collecting specimens
Medical terminology knowledge
Medication administration
Charting expertise
Understands medical procedures
Building brand awareness
HIPAA Compliance
Venipuncture and Phlebotomy
Charting Expertise
Operating EKG Equipment
Patient Relations
Immunizations & injection expertise
Education and Training
Blue Cliff College - MetairieMetairie, LAExpected in 10/2021 ā āAssociate of Science:Medical Assisting - GPA:
Mcdonogh 35 College Preparatory SchoolNew Orleans, LAExpected in ā āHigh School Diploma: - GPA:
Jackson State UniversityJackson, MSExpected in ā āAssociate of Science: - GPA:
Experience
Best Buy - Front End Supervisor Naples, FL, 11/2018 - Current
Delegated work to employees based on shift requirements, individual strengths and unique training.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Resolved customer problems by investigating issues, answering questions and building rapport.
Managed customer complaints and rectified issues to complete satisfaction.
Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Handled payment processing and provided customers with receipts and proper bills and change.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Promoted store loyalty program to increase customer engagement and drive consistent sales.
Family Health Centers Of Southwest Florida - Medical Assistant Fort Myers, FL, 01/2022 - 07/2022
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Performed preliminary physical tests to accurately record results in patient history summary.
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Conducted insurance verification and pre-certification and pre-authorization functions.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Followed principles of asepsis and infection control to meet patient safety guidelines.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Incorporated outside records into charts and EHR.
Documented notes during patient visits.
Cleaned and maintained medical equipment following procedures and standards.
Responded to patient callbacks and phone-in prescription refill requests.
Labeled and completed lab requisitions using ICD and CPT coding.
Measured vital signs and took medical histories to prepare patients for examination.
Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Administered Patient Injections
Kenaitze Indian Tribe - Medical Office Assistant Kenai, AK, 02/2021 - 10/2021
Assisted with referrals and prepared medical records for patients.
Registered patients and scheduled appointments.
Maintained confidentiality of records relating to clients' treatment
Scheduled appointments for patients via phone and in person.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Collected information, verified insurance and collected co-payments for patients as part of check-in process.
Contacted pharmacies to submit and refill patients' prescriptions.
Submitted diagnosis and procedure codes for insurance companies.
Called in prescription refills for patients.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Consistently informed patients of financial responsibilities prior to services being rendered.
Recorded vital signs and medical history for patients with different symptoms, feelings and sickness.
Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Communicated with patients to gather intake data and verify chart information.
Called patients to schedule various types of appointments, consistently double-checking information and availability.
Helped patients complete paperwork and explained processes and procedures.
Kept office spaces well-stocked with administrative and medical supplies.
Coordinated office schedules for new patients, diagnostic assessments and procedures.
Answered numerous phone calls daily to schedule appointments and address patient inquiries.
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