Front End Supervisor resume example with 15+ years of experience
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Results-driven front end supervisor with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities. Experienced front end supervisor with over 2 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
- Team Building and Motivation
- Flexible Work Schedule
- Health and Safety Procedures
- Financial Recordkeeping
- Handling Complaints and Inquiries
- Cash Handling and Reconciliation
- Scheduling and Time-Tracking
- Decision Making
- Customer Service Management
- Recruitment and Training
- Delegation and Supervision
- Basic Mathematics
- Willingness to Learn
- Critical Thinking
- Relationship Building
- Systems Assessment and Improvement
- Performance Monitoring
- Policy Enforcement
- Superior Work Ethic
Braselton, GA, 07/2019 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Monitored cash drawers in eighteen checkout stations to verify adequate cash supply.
- Compiled and maintained monetary and non-monetary reports and records.
- Offered credit applications to customers
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
- Rejuvenated culture to realign procedures and improve customer service and satisfaction.
- Prepared weekly employee work schedules for team members.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained transaction security by verifying payment cards against identification.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Uvalde, TX, 07/2006 - 07/2019
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reported financial data and updated financial records in ledgers and journals.
- Diminished financial discrepancies and managed monetary transactions.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Maintained and processed invoices, deposits and money logs.
- Verified postings to ledgers to confirm accurate entry and account balances.
Saint Charles, MO, 09/2005 - 06/2006
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked flexible schedule and extra shifts to meet business needs.
- Completed inventory counts and ordered merchandise.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
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Resume Overview
School Attended
- Fort Pierce Central High School
Job Titles Held:
- Front End Supervisor
- Bookkeeper
- Cashier
Degrees
- GED
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