Professional summary- Proficient Customer Service Representative experienced in fast paced and stressful environments. Motivated and professional with friendly demeanor and hard-working nature. Seeking to support high-volume operations with strong multi-tasking abilities and high energy. Offer 10 plus years of experience in high-volume settings. Highly service-minded and professional with customers and employees alike. Passionate about exceeding customer expectations to building loyalty and retention.
exceptional and clear communication skills including telephone etiquette
Microsoft Office proficient
Gifted with paperwork, accuracy and efficiency
Excellent time management skills
Positive and optimistic
administrative, arts, charts, closing, communication skills, contracts, CPR certified, excellent customer service, customer service, customer support, First Aid, focus, Leadership, managing, marketing, materials, Microsoft Office, problem-solving, progress, quality, Quick learner, safety, sales, tables, teacher, telephone, telephone etiquette, time management
Front End Supervisor February 2013 to March 2015The Home Depot
Oversaw team of 20 cashiers and encouraged development of new cashiers with positive reinforcement.
Assisted management with developing employee improvement plans and identified individual development needs with appropriate training.
Politely assisted customers in person and via telephone.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Developed reputation as an efficient service provider with high levels of accuracy by scoring in the top 10% of employees in successful resolution of issues.
Ensured superior customer experience by investigating and resolving customer inquiries and complaints in a timely and empathetic manner.
Maintained cleanliness and presentation of front end operations.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Dedicated to continuously improving sales abilities and product knowledge by learning, referencing, and applying product knowledge information.
Replenished supplies, bags and other materials at each cash wrap.
Set up and explained new membership contracts.
Managed work flow to exceed quality service goals by cross-training and backing up other customer service staff on operating procedures and company services.
Strong leader of customer support staff by assuming ownership over team productivity and managing work flow to meet or exceed quality service goals.
Devised and published metrics to measure the organization\'s success in delivering world class customer service.
Performed store opening, closing and shift change actions.
Pre-K Assistant Teacher March 2012 to November 2012Eliada Homes Child － NC
Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.
Relieved the head teacher and toddler teacher for breaks and lunch.
Kept classrooms clean by sterilizing and disinfecting children\'s toys and surfaces.
Supported classroom teacher in implementing a developmentally appropriate curriculum for a group of 20 preschoolers.
Organized small groups of children while transitioning to and from outdoor play.
Communicated regularly with parents about daily activities and behaviors.
Maintained daily records of children\'s individual activities, behaviors, meal & milk count, and attendance.
Engaged with children individually to meet their emotional and physical needs.
Supervised circle time, free play, outside play and learning and developmental activities while promoting good behavior by using the positive reinforcement method.
Old Lead Teacher March 2010 to March 2012Building Blocks Child Care Center
Developed age-appropriate activities and programs for children 3 to 5 years old.
Encouraged children to be understanding of and patient with others.
Monitored each student\'s educational progress with individualized charts and files.
Built constructive and open relationships with families with forthright yet friendly communication by addressing behavioral and learning issues with parents and daycare management.
Designed monthly activity schedules and implemented curriculums.
Encouraged curiosity, exploration and problem-solving by incorporating music and play into developmentally appropriate activities.
Communicated with children in developmentally appropriate way.
Instructed children in health and personal habits, such as eating, resting and using the toilet.
Maintained a safe play environment by emphasizing and maintaining cleanliness and organization.
Prepared, served and cleaned up daily meals for 15 children.
Communicated openly with children\'s parents about daily activities and behaviors.
Meticulously sanitized toys and play equipment each day to maintain safety and cleanliness.
Assisted and supervised 15 children throughout the day.
Gave one-on-one attention to children while maintaining overall focus on the entire group.
Established daily routines that were easy for the children to follow.
Nurtured a supportive learning environment that was often used as a model for other classrooms.
Brooks Howell Home Dietary Aide August 2009 to October 2010Brooks Howell Home － Asheville, NC
Assigned patrons to tables suitable for their needs and according to rotation.
Assisted patrons with obtaining food from buffet/serving table as needed.
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning and ensured freshness of food by checking for quality and rotating stock.
Responsible for the production and plating of desserts and filled beverage and ice dispensers.
Kept dining room and kitchen area clean by performing daily cleaning duties.
Prepared food trays for both general and therapeutic diets, maintaining proper temperatures for hot and cold foods while loading trays with accessories.
Spoke with patrons to ensure satisfaction with food and service.
Washed dishes, glassware, flatware, pots, and/or pans using dishwashers.
Cleared and wiped tables and seats with dampened cloths; re-set and replaced dirty tablecloths.
Cooked foodstuffs according to menus, special dietary or nutritional restrictions, and numbers of portions Mopped floors and cleaned walk-in refrigerators and storage areas Provided excellent customer service by consistently offering professional, friendly, attentive and engaging service.
Restocked the salad bar and buffet, refilled condiments, organized pantry area.
Associate of Applied Sciences : Human Services TechnologyHuman Services Technology Substance Abuse Study