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Front End Supervisor Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Career Overview
Professional summary- Proficient Customer Service Representative experienced in fast paced and stressful environments. Motivated and professional with friendly demeanor and hard-working nature. Seeking to support high-volume operations with strong multi-tasking abilities and high energy. Offer 10 plus years of experience in high-volume settings. Highly service-minded and professional with customers and employees alike. Passionate about exceeding customer expectations to building loyalty and retention.
Core Strengths
  • exceptional and clear communication skills including telephone etiquette
  • Quick learner
  • Meticulous
  • Goal-oriented
  • Leadership experience
  • People-oriented
  • Microsoft Office proficient
  • Gifted with paperwork, accuracy and efficiency
  • Excellent time management skills
  • Creative
  • Positive and optimistic
Skills
administrative, arts, charts, closing, communication skills, contracts, CPR certified, excellent customer service, customer service, customer support, First Aid, focus, Leadership, managing, marketing, materials, Microsoft Office, problem-solving, progress, quality, Quick learner, safety, sales, tables, teacher, telephone, telephone etiquette, time management
Accomplishments
Work Experience
Front End Supervisor, 02/2013 to 03/2015
Whole Foods, ,
  • Oversaw team of 20 cashiers and encouraged development of new cashiers with positive reinforcement.
  • Assisted management with developing employee improvement plans and identified individual development needs with appropriate training.
  • Politely assisted customers in person and via telephone.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Developed reputation as an efficient service provider with high levels of accuracy by scoring in the top 10% of employees in successful resolution of issues.
  • Ensured superior customer experience by investigating and resolving customer inquiries and complaints in a timely and empathetic manner.
  • Maintained cleanliness and presentation of front end operations.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Dedicated to continuously improving sales abilities and product knowledge by learning, referencing, and applying product knowledge information.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Set up and explained new membership contracts.
  • Managed work flow to exceed quality service goals by cross-training and backing up other customer service staff on operating procedures and company services.
  • Strong leader of customer support staff by assuming ownership over team productivity and managing work flow to meet or exceed quality service goals.
  • Devised and published metrics to measure the organization\'s success in delivering world class customer service.
  • Performed store opening, closing and shift change actions.
Pre-K Assistant Teacher, 03/2012 to 11/2012
North Country Academy, AL,
  • Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.
  • Relieved the head teacher and toddler teacher for breaks and lunch.
  • Kept classrooms clean by sterilizing and disinfecting children\'s toys and surfaces.
  • Supported classroom teacher in implementing a developmentally appropriate curriculum for a group of 20 preschoolers.
  • Organized small groups of children while transitioning to and from outdoor play.
  • Communicated regularly with parents about daily activities and behaviors.
  • Maintained daily records of children\'s individual activities, behaviors, meal & milk count, and attendance.
  • Engaged with children individually to meet their emotional and physical needs.
  • Supervised circle time, free play, outside play and learning and developmental activities while promoting good behavior by using the positive reinforcement method.
Old Lead Teacher, 03/2010 to 03/2012
Building Blocks Child Care Center, ,
  • Developed age-appropriate activities and programs for children 3 to 5 years old.
  • Encouraged children to be understanding of and patient with others.
  • Monitored each student\'s educational progress with individualized charts and files.
  • Built constructive and open relationships with families with forthright yet friendly communication by addressing behavioral and learning issues with parents and daycare management.
  • Designed monthly activity schedules and implemented curriculums.
  • Encouraged curiosity, exploration and problem-solving by incorporating music and play into developmentally appropriate activities.
  • Communicated with children in developmentally appropriate way.
  • Instructed children in health and personal habits, such as eating, resting and using the toilet.
  • Maintained a safe play environment by emphasizing and maintaining cleanliness and organization.
  • Prepared, served and cleaned up daily meals for 15 children.
  • Communicated openly with children\'s parents about daily activities and behaviors.
  • Meticulously sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted and supervised 15 children throughout the day.
  • Gave one-on-one attention to children while maintaining overall focus on the entire group.
  • Established daily routines that were easy for the children to follow.
  • Nurtured a supportive learning environment that was often used as a model for other classrooms.
Brooks Howell Home Dietary Aide, 07/2009 to 09/2010
Brooks Howell HomeCity, STATE,
  • Assigned patrons to tables suitable for their needs and according to rotation.
  • Assisted patrons with obtaining food from buffet/serving table as needed.
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning and ensured freshness of food by checking for quality and rotating stock.
  • Responsible for the production and plating of desserts and filled beverage and ice dispensers.
  • Kept dining room and kitchen area clean by performing daily cleaning duties.
  • Prepared food trays for both general and therapeutic diets, maintaining proper temperatures for hot and cold foods while loading trays with accessories.
  • Spoke with patrons to ensure satisfaction with food and service.
  • Washed dishes, glassware, flatware, pots, and/or pans using dishwashers.
  • Cleared and wiped tables and seats with dampened cloths; re-set and replaced dirty tablecloths.
  • Cooked foodstuffs according to menus, special dietary or nutritional restrictions, and numbers of portions Mopped floors and cleaned walk-in refrigerators and storage areas Provided excellent customer service by consistently offering professional, friendly, attentive and engaging service.
  • Restocked the salad bar and buffet, refilled condiments, organized pantry area.
Educational Background
Associate of Applied Sciences: Human Services Technology, Expected in
- ,
GPA:
Human Services Technology Substance Abuse Study

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Resume Overview

School Attended
Job Titles Held:
  • Front End Supervisor
  • Pre-K Assistant Teacher
  • Old Lead Teacher
  • Brooks Howell Home Dietary Aide
Degrees
  • Associate of Applied Sciences

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