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Front End Supervisor Resume Example

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FRONT END SUPERVISOR
Career Overview

Seeking management position with an organization where I can utilize my skills and experience to improve operations, increase profitability, and enhance growth

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Energetic work attitude
  • Large cash/check deposits expert
  • Inventory control familiarity
  • Customer service expert
  • Adaptive team player
Accomplishments

Customer Interface 

  • Monitor all POS cash and credit transactions.
  • Assisted customers over phone regarding store operations, product, promotions and orders.

Database Maintenance 

  • Assisted in the managing of company database and verified, edited and modified members' information.
Work Experience
10/2010 to Current
Front End Supervisor BED BATH AND BEYOND － REGO PARK, NY
  • Ensures accuracy and security of all cash received through front end, by upholding money handling procedures.
  • Compiles weekly monetary reports and records for store manager.
  • Develop and maintain cashier training system and update cashier training manual.
  • Giving feedback to cashiers on over/shorts.
  • Coordinate tasks and projects for cashiers when there are no customers to check out.
  • Cross-trains and provides back-up for other customer service representatives when needed.
  • Works under strict deadlines and responds to service requests and emergency call-outs.
  • Guarantees positive customer experiences and resolves all customer complaints.
  • Maintains adequate cash supply in cash drawers in multiple checkout stations.
  • Recommend, selects and help to locate merchandise based on customer needs and desires.
  • Oversee replenishment of merchandise shelves with items from the stockroom.
09/2009 to 10/2010
Customer Service Representative BED BATH AND BEYOND － YONKERS, NY
  • Trained for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Answering and assisting customers via telephone or in person.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
10/2003 to 02/2004
Seasonal Cashier MACY'S HERALD SQUARE － NY, NY
  • Operated the cash register and accepting payment.
  • Assisted customers with location of items, prices, use and care of available merchandise.
  • Created new store accounts for customer wishing to start a history with the store.
10/2001 to 03/2003
Library Stack Clerk ELMER HOLMERS BOBST － NY, NY
  • Administered and performed duties associated with periodicals and books for all New York University Students and or employees.
  • Replaced un-shelved books and or periodicals that are not in use or have been misplaced.
  • Assisted patrons with copy machines and other materials in and around my department.
09/2001 to 12/2002
Intern Teacher's Aide EPIPHANY ELEMENTARY SCHOOL － NY, NY
  • Assisted in the implementation of the daily program under the direction of the teacher.
  • Supervised the classroom when the teacher is out of the room.
  • Supervised outside playground activities.
Educational Background
2007
Associate of Science Degree: Business Administration QUEENSBOROUGH COMMUNITY COLLEGE － Bayside, NY

Coursework in Business, Marketing and Communications
Additional Information
  • Honors Society, 2000-2002
  • Teacher's Aide Internship 2001-2002
  • City University of New York, Dean's List 2005-2007
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Resume Overview

Companies Worked For:

  • BED BATH AND BEYOND
  • MACY'S HERALD SQUARE
  • ELMER HOLMERS BOBST
  • EPIPHANY ELEMENTARY SCHOOL

School Attended

  • QUEENSBOROUGH COMMUNITY COLLEGE

Job Titles Held:

  • Front End Supervisor
  • Customer Service Representative
  • Seasonal Cashier
  • Library Stack Clerk
  • Intern Teacher's Aide

Degrees

  • Associate of Science Degree : Business Administration

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