front end supervisor resume example

• Maintained merchandise presentation by stocking and rotating merchandise.
• Arranged and organized merchandise and supplies and identified shrink and damages to maintain work environment.
• Acknowledged customers, identified needs and assisted with purchasing decisions to deliver exceptional service.
• Utilized inventory management system to complete bin audits, work inventory exceptions and correct shelf capacities.
• Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
• Updated product labels to reflect accurate pricing.
• Replenished items to maintain stock availability.
• Updated products with new pricing or temporary promotion signs to increase sales.

• Over see daily front end operations , while training and implementing new policies and procedures with 10 plus employees at a time.
• I resolve customer questions and concerns regarding payments, home installs , product ordering etc.
• Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
• Managed customer complaints and rectified issues to complete satisfaction.
• Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
• Promoted store loyalty program to increase customer engagement and drive consistent sales.

• Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
• Reviewed candidate applications with Kwantek software and conducted phone interviews and screenings.
• Guided new hires through orientation and on-boarding for Columbus, Cleveland market and explained documentation requirements to facilitate HR process.
• On-boarding - Columbus, Cleveland and Pennsylvania market
• Conducted employment verification and background investigation to facilitate hiring process.
• Developed and maintained training materials and benefits packets for new hires.
• Processed all orientation paperwork I.e I9, W4, State Tax, Personnel Conditional Offer letter, Safety Training, 8850 ADP Form and Union forms.
• On road Orientations - Cleveland and Columbus area
• Communicated with hiring managers to identify staffing needs, determine job requirements, outline qualifications and create job duties.
• Extended job offers to selected individuals and negotiated compensation.
• Devised recruitment initiatives and marketing materials promoting company culture and business objectives to attract applicants.
• Drafted job descriptions and interviewed candidates to fill open roles.
• Developed, listed and maintained wide-ranging job descriptions and job postings.
• Built quality pipeline of candidates through outreach activities such as emails, job fairs and job boards.
• Planned and executed recruitment events to bring in area candidates.
• Liaised with HR management to devise and update policies based on changing industry and social trends.
• Prepared employees for assignments by establishing and conducting orientation and training programs.
• Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
• Managed recurring HR processes.
• Accomplishments Achieving a successful million dollar Start up, Building new relationships with new clients and employees while Expanding my career and educational background.
• Worked with Companies such as Job and Family Services , Chase Bank and Columbus Metropolitan Library with in the Columbus, Cleveland and Pennsylvania market.
• Responsible for Company wide Cell Phone ordering, activation and Shipping.

• Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
• Answered phones to direct callers, schedule appointments and provide general office information.
• Obtained scanned records and uploaded to database.
• Assisted with payroll preparation and entered data into cumulative payroll document.
• Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Drafted agendas, meeting notes, and other documents to enhance collaborative process.
• Prepared shipping packages by printing packing labels and verifying orders.
• Screened visitors and directed to specific location for office safety.
• Developed, listed and maintained wide-ranging job descriptions and job postings.
• Reviewed candidate applications and conducted phone interviews and screenings.
• Conducted employment verification and background investigation to facilitate hiring process.
• Processed onboarding paperwork for new hires and rehires.
• Developed and maintained training materials and benefits packets for new hires.
• Created, organized and maintained employee personnel files to keep sensitive data secure.
• Devised recruitment initiatives and marketing materials promoting company culture and business objectives to attract applicants
• Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
• Ordering/ Tracking of Uniforms
• Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
• Compiled and produced presentations and reports as directed by leadership team.
• Drafted professional business documents for various managers and executives.
• Skills Used Microsoft Office (Word, Outlook, Excel, & Powerpoint) Front-Office Operations General Office Skills Customer Service Scheduling Professional Presentations

• Responsible for being the Liaison between customers and Huntington Bank providing top customer service Handling confidential customer loan documentation Numerical filling Reports Assisting various departments with additional loan documentation Accomplishments Providing great Customer Service , hard work while working a Team environment.

• Responsible for being the Liaison between our clients and The Conference Center Staff to ensure meetings function smoothly.
• Facilitated general office skills (creating documents graphic,Word, calling clients, organizing, filing, scheduling, room turns)
• Provided customer service to clients, guiding them to their meeting rooms, assisting with internet access, contacting audio visual, set up of meeting rooms from chairs to pads and pens etc, faxes, copies, prints, shipping, Local Dining and Entertainment knowledge and having full knowledge of property.
• Event and Wedding Planning
• Assisted the Director of catering by handling wedding inquires, correspondences with the brides regarding pricing, date availability, scheduling and giving tours.
• Oversaw final day details for the event or wedding.
• Attended Annual Bridal Shows and Meeting & Event Planning educational Conferences

AccomplishmentsReceiving a Promotion to Regional Sales Prospector and Receiving a Promotion to Assistant Wedding Planner.Expanding my Educational, Leadership and Career background through training seminars.blankContentIdentifierSkills UsedOrganization skillsProblem SolvingWorking under Pressure/Quick thinking SkillsFloor and Seating SetsCreative thinking

• Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
• Managed and updated physical and digital client account information to keep records accurate and current.
• Presented and explained fees, clearly clarifying invoices and company policies.
• Liaison between our clients and the Animal Hospital Of Polaris Staff to ensure appointments ran smoothly.
• Facilitated general office skills (creating documents graphics,Word documents, calling clients, organizing, filing, scheduling, exam room prep)
• Provided customer service to clients, guiding them to their exam rooms, assisting with Client payments.
• Managed Monthly Vaccine Clinics
• Client concerns , Emergency scheduling, Patient Record entry ,Pharmacy (filling of some prescriptions..Heartguard, Frontline, vitamins, etc),
• Grooming/Bathing , Inventory and Ordering
• Implemented new Client Appreciation care packages
• Assisted Vet Techs with surgery room prep