Front End Supervisor Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Talented Front End Supervisor offering progressive background in busy work environments. Team builder with excellent communication and decision-making abilities devoted to optimizing store operations. Build long-lasting, productive customer relationships to support business goals. Reliable and enthusiastic individual performing such duties as managing front end staff and dealing with customer service duties. Skilled in customer engagement, patience, and problem solving. Known for remaining poised and calm in busy environments. Self-motivated supervisor with 2 1/2 years of experience in guest services

  • Accurate Money Handling
  • Training and Development
  • Decision-Making Abilities
  • Opening and Closing Procedures
  • Cash Handling
  • Cleaning
  • Product Knowledge
  • Shift checklists
  • Listening skills
  • Effective planning
  • Customer outreach
  • Leadership development
  • Cash drawer balancing
  • Problem-solving abilities
  • High-energy attitude
  • Organization
  • Liquor regulations and compliance
  • Cash counting machine operations
  • Product recommendations
  • Customer assistance
  • Team Leadership
  • Goals and Performance
  • Scheduling
  • Staff Management
  • Effective Planning
  • Cash Register Operation
  • Customer Complaint Resolution
  • Administrative skills
  • Employee training
  • Cash transactions
  • Creating store processes
  • Payment processing
  • ID verification
  • Active listening
  • Courteous demeanor
  • Workplace organization
  • Credit and cash transactions
  • Customer greeting
  • Coin counting
Work History
01/2019 to 06/2019
Front End Supervisor Sears Pueblo, CO,
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Controlled cash movements and department expenses to maintain budgetary goals.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Managed opening and closing procedures by reconciling sales records and cash transactions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Managed scheduling breaks and lunches in and out, making sure we were properly staffed during peak hours.
03/2017 to 06/2019
Customer Service Representative Gregory Funding Portland, OR,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered inbound calls and directed to designated individuals or departments.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Worked with managers to develop service improvement initiatives.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Set up and activated customer accounts.
  • Maintained money orders and paying bills through money services and Western Unions.
  • Signing customers up for loyalty cards and updating customers information
  • Dealing with lottery tickets and sales.
  • Maintaining prepaid money cards and loading and offloading them.
11/2016 to 06/2019
Cashier Builders Firstsource, Inc. Castlewood, CO,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Read weekly sales inserts and monitored price changes.
  • Helped customers find specific products, answered questions and offered advice.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Inspected items for damage and obtained replacements for customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Expected in 05/2017
High School Diploma:
Atherton High School - Louisville, KY

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Resume Overview

School Attended
  • Atherton High School
Job Titles Held:
  • Front End Supervisor
  • Customer Service Representative
  • Cashier
  • High School Diploma