Front End Supervisor Resume Example
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FRONT END SUPERVISOR
Summary
Attentive employee with 22 years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy. Seasoned employee proficient in operational procedures, leading teams and training employees. Reliable and diligent professional with first-rate skills in assigning, overseeing and assessing work. Protects customers, associates and store assets by enforcing safety and security rules and procedures.
Skills
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Experience
Petco | Laguna Niguel , CAFront End Supervisor07/2014 - 10/2020
- Controlled cash movements and department expenses to maintain budgetary goals.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Enhanced sales by implementing merchandising and promotional improvements.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Cultivated environment focused on customer satisfaction and unparalleled support.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Increased average scanned items per hour to new bests during high-volume shifts, improving productivity 90%.
- Managed seven Black Friday events without incident while maintaining maximum coverage.
- Emphasized customer service excellence through ongoing training of front-line team members, increasing customer service ratings 90%.
Kane's Furniture | Saint Petersburg , FLAssistant Manager07/2018 - 04/2020
- Planned and prepared workflow schedules, delegating tasks for 10 team members.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Completed inventory audits to identify losses and project demand.
- Enhanced sales by implementing merchandising and promotional improvements.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
- Supported sales management initiatives to optimize business development.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Games Workshop | Memphis , TNStore Manager02/2010 - 06/2014
- Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
- Restocked inventory upon shipment arrival and checked merchandise into [Software] system to maintain accurate records.
- Built loyal customer base by delivering excellent service and stocking in-demand products.
- Assessed, optimized and elevated operations to target current and expected demands.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Interviewed, hired, supervised and trained 24 employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Rotated inventory from oldest to newest to maintain fresh stock.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Games Workshop | Mission Viejo , CAStore Manager03/2005 - 05/2010
- Oversaw company merger to drive seamless transition and integration of operations.
- Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
- Contributed to merchandising ideas at team sales meetings to increase sales.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Maintained current accounts and deposited funds to keep on-site cash low.
- Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.
Education and Training
Grace Davis | CityHigh School Diploma05/1997
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Resume Strength
- Completeness
- Length
- Strong summary
Resume Overview
School Attended
- Grace Davis
Job Titles Held:
- Front End Supervisor
- Assistant Manager
- Store Manager
Degrees
- High School Diploma
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