Ambitious student who has completed coursework in Business and Sociology. Possesses strong interpersonal skills and a desire for a career in Business.
Hard-working, looking to apply my education and experience to a job in Business. Areas of proficiency include Microsoft Office and Customer Service.
Enthusiastic business major with excellent communication skills and strong motivation to succeed.
Qualifications
Managing multiple priorities
Conflict resolution
Critical thinking
Eye for detail
Strategic positioning
Microsoft Office Suite
PowerPoint
Financial reporting
Relevant Experience
Multiple awards for performance.
Experience
Front End Supervisor, 10/2013 to 05/2014 Best Buy – Sioux Falls, SD,
Ensured that team member responsibilities were defined and understood.
Established and maintained effective communication system.
5 years of management experience.
Monitored ongoing expenses relative to budget projections.
Identified and drove creative solutions for problems.
Recruited, retained and developed staff.
Planned, directed and monitored regulatory operations.
Ensured exceptional client service and quality product offerings.
Planned, coordinated and controlled daily operations of the organization.
Dispensed guidance, direction and authorization to carry out major plans.
Tracked departmental output.
Implemented corrective actions.
Provided strategic direction on prioritization, integration and resource application.
Ensured the availability of professional talent needed to meet business objectives.
Ensured work was accomplished in a safe manner in accordance with established operating procedures and practices.
Trained and supported users during new system implementations and upgrades.
Handled telephone inquiries.
Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
Managed payroll and time and attendance systems.
Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
Responded to employee inquiries regarding payroll and timekeeping.
Monitored daily banking transactions.
Maintained annual and monthly budgets.
Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses.
Distributed expenditure, encumbrances, receipts and receivables according to schedules.
Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
Front Desk, 08/2011 to 09/2013 Wyndham Worldwide – Pueblo, CO,
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Verified and logged in deadlines for responding to daily inquiries.
Managed incoming and outgoing calls for busy data office.
Standardized department filing system to increase efficiency.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.
Maintained the front desk and reception area in a neat and organized fashion.
Served as central point of contact for all outside vendors needing to gain access to the building.
Dispersed incoming mail to correct recipients throughout the office.
Received and distributed faxes and mail in a timely manner.
Managed daily office operations and maintenance of equipment.
Designed electronic file systems and maintained electronic and paper files.
Front End Supervisor/ Back-Up Manager, 08/2009 to 07/2011 Firstservice Residential – San Antonio, FL,
Answered customers’ questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.
Offered exceptional customer service to differentiate and promote the company brand.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Communicated store policy violations to the leadership team in a timely manner.
Offered direction and gave constructive feedback to motivate team members.
Built and maintained effective relationships with peers and upper management.
Attended team meetings each month to voice concerns and offer constructive feedback to others.
Processed all sales transactions accurately and in a timely fashion.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Marked clearance products with updated price tags.
Administration, 05/2009 to 08/2009 Bwx Technologies Inc. – Barberton, OH,
Issued security badges and visitor passes to all guests.
Secured priceless and irreplaceable documents against threats of terrorism and sabotage.
Communicated with supervisors regarding any issues that occurred while on duty.
Enforced all building rules and regulations in government facilities.
Greeted tenants and guests as they entered and left the property.
Called and coordinated with police, fire and EMT services.Wrote detailed arrest and accident reports.
Organized and recorded facts to prepare incident reports.
Police Officer, 08/2005 to 05/2009 Sc Fuels – Simi Valley, CA,
Gathered preliminary investigation information as a first responder to crime scenes.
Responded quickly to dispatch and took appropriate action at crime and disaster scenes.
Monitored and investigated suspicions persons and situations and unusual activities.
Directed traffic during emergency and congested situations.
Analyzed traffic accidents and general traffic surveys.
Instructed suspects on field sobriety tests and used portable equipment to perform tests.
Wrote reports on arrests made, activities performed and unusual incidents observed.
Patrolled designated districts in patrol cars, on bicycles and on foot.
Responded to and investigated security and burglar alarms.
Searched vehicles, buildings, homes and property for evidence and stolen property.
Wrote detailed arrest and accident reports.
Inspected squad vehicle and weapons daily and arranged for routine and special maintenance.
Organized and recorded facts to prepare incident reports.
Cashier, 03/2003 to 08/2005 FOOD CITY – City, STATE,
Assessed customer needs and responded to questions.
Cleaned and straightened work area.
Issued receipts for purchases and gifts.
Bagged merchandise by following standard procedures.
Organized register supplies.
Worked with customer service to resolve issues.
Rotated stock to maintain freshness.
Weighed food to determine correct pricing.
Operated cash register with proficiency.
Provided professional and courteous service at all times.
Worked overtime shifts during busy periods.
Education
Associate of Business: Business, Expected in 2016 BLACKHAWK COMMUNITY COLLEGE - MOLINE, IL GPA: Phi Theta Kappa - International Honor Society
*Sigma Kappa Delta - English Honor Society
3.6 GPA
Member of Military Students Veterans Club
Phi Theta Kappa Club - International Honor Society Academic Achievement Award
Sigma Kappa Delta Club - English Honor Society Academic Achievement Award
Concentration in Business
Coursework in Sociology and Business
Select One: General Education, Expected in June 2014 CLEVELAND STATE COMMUNITY COLLEGE - ATHENS, TN GPA:
Coursework in General Education
Select One: Criminal Justice, Expected in 2009 COMMUNITY COLLEGE OF THE AIR FORCE - SAN ANTONIO, TX GPA:
Coursework in Criminal Justice
High School Diploma: , Expected in 2005 KARNS HIGH SCHOOL - KNOXVILLE, TN GPA:
2.75 GPA
CLINICAL 447th Expeditionary Medical Squadron, Bagdad Iraq
AFFILIATIONS Medical Support (Sept 2006- Jan 2007): , Expected in - , GPA:
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School Attended
BLACKHAWK COMMUNITY COLLEGE
CLEVELAND STATE COMMUNITY COLLEGE
COMMUNITY COLLEGE OF THE AIR FORCE
KARNS HIGH SCHOOL
Job Titles Held:
Front End Supervisor
Front Desk
Front End Supervisor/ Back-Up Manager
Administration
Police Officer
Cashier
Degrees
Associate of Business
Select One
Select One
High School Diploma
CLINICAL 447th Expeditionary Medical Squadron, Bagdad Iraq
AFFILIATIONS Medical Support (Sept 2006- Jan 2007)
