, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Logical Supervisor with 8 years of experience in home improvement retail environments. Highly energetic and outgoing professional well-educated in employee scheduling, cash handling, loss prevention and display design. Dedicated to professionally resolving client conflicts and preventing loss of sales.
Skills
Opening and closing procedures
Display setup
Shift checklists
Effective planning
Employee training
Listening skills
Cash transactions
Administrative skills
Conflict management
Customer outreach
Leadership development
Building brand awareness
Store growth planning
Experience
11/2019 to CurrentFront End SupervisorBest Buy | Spanaway, WA,
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Handled payment processing and provided customers with receipts and proper bills and change.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Managed customer complaints and rectified issues to complete satisfaction.
Resolved customer problems by investigating issues, answering questions and building rapport.
Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Managed opening and closing procedures by reconciling sales records and cash transactions with Veribalance.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Promoted store loyalty program to increase customer engagement and drive consistent sales.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Controlled cash movements and department expenses to maintain budgetary goals.
Organized and updated schedules to optimize coverage for expected customer demands.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Enhanced sales by implementing merchandising and promotional improvements.
Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
Cultivated environment focused on customer satisfaction and unparalleled support.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Delegated work to 62 employees based on shift requirements, individual strengths and unique training.
Monitored security zones to uphold effective store protection procedures.
Input customer data into reservation software and made immediate updates to reflect room changes.
Created and optimized employee schedules for shift coverage.
Managed Black Friday events without incident while maintaining maximum coverage.
Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
11/2018 to 11/2019Backend SupervisorMccoy's Building Supply | Mcallen, TX,
Resolved customer complaints and adjusted policies to meet changing needs.
Established and enforced clear goals to keep employees working collaboratively.
Provided ongoing training to address staff needs.
Complied with company policies, objectives and communication goals.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Coached and mentored 15 staff members through constructive feedback to develop long-term career goals.
Conducted employee evaluations and reviews.
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Developed position rotation to support continuous improvement and operator development.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Planned and optimized warehouse work processes to improve fulfillment system efficiency.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
Coached staff on strategies to enhance performance and improve customer relations.
Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
Coordinated work of 15 employees by offering clear direction and motivational leadership.
Coordinated work schedules and distributed tasks to 15 employees in receiving and deliveryn departments.
Automated office operations, managed client correspondence and tracked records.
11/2017 to 11/2018Delivery CoordinatorDeliveryVeribalanceImprovementImImprovementowes Home Improvment | City, STATE,
Set up delivery schedules, monitored progress and informed customers of delays or changes.
Coordinated, distributed and filed paperwork for each delivery.
Engaged with customers regarding delivery and merchandise requests.
Completed merchandise inspections to look for signs of damage and check accuracy of pulled items versus ordered items.
Obtained sign receipts for registered and certified mail and completed necessary paperwork prior to delivery.
Used organizational skills and abilities with equipment such as genesis and sterling to prepare shipping loads.
Created delivery routes based on destinations and timelines to maintain efficiency.
Communicated effectively with dispatch regarding delivery progress and route detours.
Answered customer questions regarding products and resolved issues with order accuracy and quality.
Notified customers of delays to decrease calls to support.
Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Inspected and monitored delivery vehicle and performed basic maintenance.
Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
Enforced strict safety rules and regulations to protect workers and minimize company liability.
Managed maintenance and repair actions for team equipment and vehicles.
Education and Training
Expected in 06/2010High School Diploma | Purchase Line High School, Commodore, PAGPA:
Expected in 07/2013Certification | Child Psychology CertificationPenn Foster Career School, Scranton, PAGPA:
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