front end supervisor resume example with 3+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Logical Supervisor with 8 years of experience in home improvement retail environments. Highly energetic and outgoing professional well-educated in employee scheduling, cash handling, loss prevention and display design. Dedicated to professionally resolving client conflicts and preventing loss of sales.

  • Opening and closing procedures
  • Display setup
  • Shift checklists
  • Effective planning
  • Employee training
  • Listening skills
  • Cash transactions
  • Administrative skills
  • Conflict management
  • Customer outreach
  • Leadership development
  • Building brand awareness
  • Store growth planning
Education and Training
Purchase Line High School Commodore, PA Expected in 06/2010 High School Diploma : - GPA :
Penn Foster Career School Scranton, PA Expected in 07/2013 Certification : Child Psychology Certification - GPA :
Best Buy - Front End Supervisor
Spanaway, WA, 11/2019 - Current
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with Veribalance.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Controlled cash movements and department expenses to maintain budgetary goals.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
  • Cultivated environment focused on customer satisfaction and unparalleled support.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Delegated work to 62 employees based on shift requirements, individual strengths and unique training.
  • Monitored security zones to uphold effective store protection procedures.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Created and optimized employee schedules for shift coverage.
  • Managed Black Friday events without incident while maintaining maximum coverage.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
Mccoy's Building Supply - Backend Supervisor
Mcallen, TX, 11/2018 - 11/2019
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached and mentored 15 staff members through constructive feedback to develop long-term career goals.
  • Conducted employee evaluations and reviews.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Developed position rotation to support continuous improvement and operator development.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Coordinated work of 15 employees by offering clear direction and motivational leadership.
  • Coordinated work schedules and distributed tasks to 15 employees in receiving and deliveryn departments.
  • Automated office operations, managed client correspondence and tracked records.
DeliveryVeribalanceImprovementImImprovementowes Home Improvment - Delivery Coordinator
City, STATE, 11/2017 - 11/2018
  • Set up delivery schedules, monitored progress and informed customers of delays or changes.
  • Coordinated, distributed and filed paperwork for each delivery.
  • Engaged with customers regarding delivery and merchandise requests.
  • Completed merchandise inspections to look for signs of damage and check accuracy of pulled items versus ordered items.
  • Obtained sign receipts for registered and certified mail and completed necessary paperwork prior to delivery.
  • Used organizational skills and abilities with equipment such as genesis and sterling to prepare shipping loads.
  • Created delivery routes based on destinations and timelines to maintain efficiency.
  • Communicated effectively with dispatch regarding delivery progress and route detours.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Notified customers of delays to decrease calls to support.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Inspected and monitored delivery vehicle and performed basic maintenance.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Enforced strict safety rules and regulations to protect workers and minimize company liability.
  • Managed maintenance and repair actions for team equipment and vehicles.

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Resume Overview

School Attended

  • Purchase Line High School
  • Penn Foster Career School

Job Titles Held:

  • Front End Supervisor
  • Backend Supervisor
  • Delivery Coordinator


  • High School Diploma
  • Certification

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