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Front End Supervisor Resume Example

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FRONT END SUPERVISOR
Summary

Customer service-oriented professional with enthusiastic personality and skills in Medical Office settings and Retail. Ready to apply experience in Medical Office position with exciting organization.

Skills
  • Display setup
  • Conflict management
  • Shift checklists
  • Opening and closing procedures
  • Listening skills
  • Cash transactions
  • Administrative skills
  • Leadership development
  • Front desk operations
  • Referral verification
  • HIPAA guidelines
  • Telephone etiquette
  • Records maintenance
  • Patient callbacks
  • Customer service
  • Administrative support
  • Planning and coordination
  • Communications
  • Patient relations
  • Knowledge of medical terminology
  • Insurance billing
Experience
Front End Supervisor | 08/2010 to Current
Company Name - City, State
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Answered multi-line telephone system in business setting and routed calls across 4-person exchange.
  • Answered all incoming daily phone calls to direct inquiries, answer customer questions and schedule appointments.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Provided exemplary training in office procedures and policies to all new employees.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Built and maintained effective working relationships with peers and upper management.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Resolved issues with cash registers, card scanners and printers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Greeted customers promptly and responded to questions.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Prepared special orders for shipment.
  • Managed cashier shifts and breaks.
  • Counted and balanced cashier drawers.
Cashier-Sorter | 03/2007 to 06/2010
Company Name - City, State
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Implemented office efficiency improvements to streamline task delegation.
  • Inspected materials and sorted items into piles or in containers according to type, size, condition, coloring or grade.
  • Sorted incoming shipments and separated packages by size, type and destination within warehouse.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled and confirmed appointments.
LPN | 01/2005 to 02/2007
Company Name - City, State
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Observed and documented patient status and reported patient complaints to case manager for resolution.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Requested scripts from doctors and verified insurance and coding.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Trained patients on how to properly operate medical equipment.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
  • Communicated with medical transcriptionists regarding patient medical records.
  • Scheduled appointments for patients via phone and in person.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team efficiency.
LPN | 11/2001 to 01/2005
Company Name - City, State
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Requested scripts from doctors and verified insurance and coding.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Sterilized medical instruments to streamline procedural use.
  • Observed and documented patient status and reported patient complaints to case manager for resolution.
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Sterilized medical equipment after each procedure.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Educated patients about medications, procedures and physician's instructions.
  • Answered appointment calls to streamline office operations.
  • Scheduled appointments for patients via phone and in person.
  • Maintained confidentiality of records relating to clients' treatment
  • Assisted with referrals and prepared medical records for patients.
  • Called in prescription refills for patients.
  • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
  • Submitted diagnosis and procedure codes for insurance companies.
Education and Training
Tennessee College Of Applied Technology Knoxville - City
Practical Nurse
Practical Nursing, 09/2001
Fulton High School - City, State
GED
03/1998
Additional Information

I am a very dependable, hard working, honest teamplayer who is eager to get back in the medical field. I am seeking a clerical position. I have office experience and medical terminology also the experience of working as a nurse. I feel with all my clerical, office, nursing and retail management experience I would be able to really shine in this position. Very excited to find a home in this field and grow.

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Resume Overview

School Attended

  • Tennessee College Of Applied Technology Knoxville
  • Fulton High School

Job Titles Held:

  • Front End Supervisor
  • Cashier-Sorter
  • LPN

Degrees

  • Practical Nurse
    GED

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