Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Customer service-oriented professional with enthusiastic personality and skills in Medical Office settings and Retail. Ready to apply experience in Medical Office position with exciting organization.
Skills
Display setup
Conflict management
Shift checklists
Opening and closing procedures
Listening skills
Cash transactions
Administrative skills
Leadership development
Front desk operations
Referral verification
HIPAA guidelines
Telephone etiquette
Records maintenance
Patient callbacks
Customer service
Administrative support
Planning and coordination
Communications
Patient relations
Knowledge of medical terminology
Insurance billing
Experience
08/2010 to CurrentFront End SupervisorKroger | Hays, KS,
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Answered multi-line telephone system in business setting and routed calls across 4-person exchange.
Answered all incoming daily phone calls to direct inquiries, answer customer questions and schedule appointments.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Provided exemplary training in office procedures and policies to all new employees.
Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
Resolved customer problems by investigating issues, answering questions and building rapport.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Built and maintained effective working relationships with peers and upper management.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Assisted with purchases, locating items and signing up for rewards programs.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Resolved issues with cash registers, card scanners and printers.
Learned roles of other departments to provide coverage and keep store operational.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Greeted customers promptly and responded to questions.
Trained new team members in cash register operation, stock procedures and customer service.
Prepared special orders for shipment.
Managed cashier shifts and breaks.
Counted and balanced cashier drawers.
03/2007 to 06/2010Cashier-SorterWestminster Canterbury Richmond | Richmond, VA,
Assisted with purchases, locating items and signing up for rewards programs.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Trained new team members in cash register operation, stock procedures and customer service.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Welcomed customers, offering assistance to help find necessary store items.
Learned roles of other departments to provide coverage and keep store operational.
Implemented office efficiency improvements to streamline task delegation.
Inspected materials and sorted items into piles or in containers according to type, size, condition, coloring or grade.
Sorted incoming shipments and separated packages by size, type and destination within warehouse.
Maintained daily calendars, set appointments with clients and planned daily office events.
Scheduled and confirmed appointments.
01/2005 to 02/2007LPNWestminster Canterbury Richmond | Richmond, VA,
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Acted as liaison between physician and patient, answering questions and delivering test results.
Observed and documented patient status and reported patient complaints to case manager for resolution.
Completed and submitted clinical documentation in accordance with agency guidelines.
Requested scripts from doctors and verified insurance and coding.
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Trained patients on how to properly operate medical equipment.
Printed and filed examination data records according to HIPAA patient standards.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
Communicated with medical transcriptionists regarding patient medical records.
Scheduled appointments for patients via phone and in person.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Organized charts, documents and supplies to maintain team efficiency.
11/2001 to 01/2005LPNPremier Surgical Associates | City, STATE,
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Organized charts, documents and supplies to maintain team efficiency.
Requested scripts from doctors and verified insurance and coding.
Contacted pharmacies to submit and refill patients' prescriptions.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Sterilized medical instruments to streamline procedural use.
Observed and documented patient status and reported patient complaints to case manager for resolution.
Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Sterilized medical equipment after each procedure.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Educated patients about medications, procedures and physician's instructions.
Answered appointment calls to streamline office operations.
Scheduled appointments for patients via phone and in person.
Maintained confidentiality of records relating to clients' treatment
Assisted with referrals and prepared medical records for patients.
Called in prescription refills for patients.
Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
Submitted diagnosis and procedure codes for insurance companies.
Education and Training
Expected in 09/2001Practical Nurse | Practical NursingTennessee College Of Applied Technology Knoxville, Knoxville, TN, GPA:
Expected in 03/1998GED | Fulton High School, Knoxville, TNGPA:
Additional Information
I am a very dependable, hard working, honest teamplayer who is eager to get back in the medical field. I am seeking a clerical position. I have office experience and medical terminology also the experience of working as a nurse. I feel with all my clerical, office, nursing and retail management experience I would be able to really shine in this position. Very excited to find a home in this field and grow.
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