front end supervisor resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

My name is Jessica Claire. I have over 4 years of mainly customer service experience and I have worked in businesses such as retail and food service. I have exceptional knowledge and training in areas such as manager/supervising, leadership, and customer service.

  • Opening and closing procedures
  • Shift checklists
  • Display setup
  • Keenness of insight
  • Hospitality services
  • Cash transactions
  • Effective planning
  • Microsoft Office
  • Listening skills
  • Employee training
  • Conflict management
  • Building brand awareness
  • Leadership development
  • Driving business growth
  • Creating store processes
Front End Supervisor, 10/2019 to Current
Ocean State Job LotTorrington, CT,
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Supervised work of [Number] cashiers, including training new team members and monitoring performance.
  • Coordinated efficient restocks to keep retail displays organized and full for customers.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Greeted customers and responded to informational requests.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Stayed up to date on current item discounts to support promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped customers find specific products, answered questions and offered product advice.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Delivered service and support to each customer, paving way for future business opportunities.
Shift Manager, 05/2018 to 11/2018
Festival FoodsManitowoc, WI,
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Generated reports to assess performance and make adjustments.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Established and managed effective controls for labor and inventory costs.
  • Completed reports outlining meal numbers, service efficiency and various contributing costs.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Assessed employee schedules for effectiveness and approved all timesheets.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Verified compliance with all sanitation and safety requirements.
  • Completed prepping, cleaning and other kitchen duties to support cooks.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
Server, 05/2017 to 09/2017
Soho House & Co.Austin, TX,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Calculated charges, issued table checks and collected payments from customers.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Education and Training
High School Diploma: , Expected in 05/2018
Pike High School - Indianapolis, IN,
  • ServSafe

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Resume Overview

School Attended

  • Pike High School

Job Titles Held:

  • Front End Supervisor
  • Shift Manager
  • Server


  • High School Diploma

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