Front End Supervisor Resume Example
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FRONT END SUPERVISOR
Professional Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring years of experience to dynamic new position.
Skills
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Work History
07/2019 to CurrentFront End SupervisorOllie's Bargain Outlet | Albany , NY
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
- Assisted customers by answering questions and fulfilling requests..
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Checked for outdated and overripe grocery items and removed from inventory.
08/2018 to 02/2019Fulfillment AssociateThomas Jefferson Foundation, Inc. | Charlottesville , VA
- Operated frequency scanners to track shipment progression and input data into shipping system.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Worked with customers to pack items according to specific desires and requirements.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Assisted customers with locating and choosing merchandise in any store department.
- Checked inventory and selected products from specific locations based upon customer orders and availability.
12/2017 to 08/2018Donor Floor TechnicianCompass Group Usa Inc | Boca Raton , FL
- Maintains compliance with SOP, current Good Manufacturing Procedures (cGMP) and regulatory guidelines
- Sets up and prepares all equipment and disposable supplies for venipuncture and plasmapheresis procedures
- Operates the automated plasmapheresis machines including response and evaluation of all alarms and machine errors, documentation of exceptions, etc.
- Monitors donors and maintains awareness to any reactions to ensure donor safety
- Monitors equipment operations to ensure quality of product
- Ensures donor confidentiality, meets customer service expectations, greets and acknowledges donors as they are assigned to donation area and after completing donation process
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Handled equipment, chemicals and materials properly and with caution.
05/2015 to 01/2017Customer Service AssociateCargill, Inc. | Cordova , TN
- Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
- Escalate customer concerns to management with a positive attitude.
- Inform customers of specials and promotions as requested by company or store management.
- Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Processing western union, money orders and cashing checks.
- Auditing each register after every end of shift.
- Put up discarded or returned merchandise
- Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
Expected in 08/2021Associate of ArtsFlorida State College At Jacksonville, City, State
High School DiplomaTerry Parker High School, City, State
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Resume Overview
School Attended
- Florida State College At Jacksonville
- Terry Parker High School
Job Titles Held:
- Front End Supervisor
- Fulfillment Associate
- Donor Floor Technician
- Customer Service Associate
Degrees
- Expected in 08/2021 Associate of Arts
High School Diploma
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