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Front End Supervisor Resume Example

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JC
FRONT END SUPERVISOR
Summary

Attentive supervisor with 10+ years of experience guiding top-quality talent. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.

Responsive team leader with strong training background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Skills
  • Display setup
  • Opening and closing procedures
  • Shift checklists
  • Conflict management
  • Effective planning
  • Employee training
  • Listening skills
  • Inventory control
  • Hospitality services
  • Administrative skills
  • Cash transactions
  • Keenness of insight
  • Microsoft Office
  • Managing retail build outs
  • Creating marketing plans
  • Driving business growth
  • Creating store processes
  • Store growth planning
  • Leadership development
  • Customer outreach
  • Building brand awareness
Experience
Front End Supervisor / Carol Of Caseys - Pittsburgh, PA08/2015 - Current
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Delegated work to 12 employees based on shift requirements, individual strengths and unique training.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Set and optimized employee schedules to secure proper coverage for all shifts.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Emphasized customer service excellence through ongoing training of front-line team members, increasing customer service ratings.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Managed opening and closing procedures by reconciling sales records and cash transactions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Controlled cash movements and department expenses to maintain budgetary goals.
Building Manager / Manage It Inc. - Pittsburgh, PA08/2014 - 07/2015
  • Practices.
    Monitored supply levels and requested new items to maintain ability to
    successfully oversaw team of 8 employees for medical surgical facility consisting of 4 floors and 6 different units, including 1 surgical center with 5 operating rooms.
  • Mentored building staff personnel, which boosted team dynamics and maintained pleasant workplace for all.
  • Planned and managed general repairs and maintenance and construction projects.
  • Monitored facilities and identified maintenance and repairneeds.
  • Scheduled and supervised contractors to perform building upgrades and maintenance.
  • Handled variety of building maintenance responsibilities, including replacement of door locks and repair of heating and air conditioner problems.
  • Coordinated building operations, maintenance, and improvements.
  • Supervised removal of snow and ice from outdoor areas, including building entrances, exits and parking lots.
  • Performed facility inspections on consistent basis and inputted all important data into thorough reports.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
  • Collected and disposed of garbage and debris from ashtrays and trash cans and placed trash receptacles outside for [Timeframe] pickup.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection.
  • Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors to mitigate germs and risk of illness.
  • Cleaned, restocked and maintained facility bathrooms for optimal sanitation and ease of use.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Steam cleaned and shampooed carpets to prolong life of fibers and boost color.
  • Thoroughly cleaned medical establishment, including rooms, lobbies, lounges, surgeries, and restrooms to maintain organized and welcoming environment.
  • Performed daily cleaning, including vacuuming, mopping and disinfecting of entire building.
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
  • Maintained all janitorial equipment and performed minor repairs to extend life and avoid malfunctions.
  • Organized custodial closets to reduce time looking for needed shift items.
  • Boosted customer satisfaction by trained new staff on proper cleaning methods and procedures.
  • Vacuumed carpets, mopped floors and washed blinds, using company-approved cleaning products.
  • Maintained a safe working environment through the prevention of accidents, the preservation of equipment, and adhere to OSHA standards of safe working practices.
  • Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
  • Implemented improved training procedures to better develop new personnel.
  • Safely and efficiently finished repairs while supporting team members with tasks.
  • Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
  • Ran and operated regulators, diversion chambers, tide gates, pumps, sludge collecting treatment and disposal equipment, blowers, compressors, motors and oil purifying equipment.
Owner / Woobies Children's Resale - East Pittsburgh, PA02/2013 - 08/2014
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Led startup and opening of resale business and provided business development, creation of operational procedures and workflow planning.
  • Oversaw all aspects of project execution, including progress of each phase, quality of workmanship and team performance to drive on-time completion of deliverables.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Presented products at events and tradeshows to increase brand awareness.
  • Monitored contractor adherence to quality standards and plan requirements.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Updated financial accounts with current revenue and expense data and quickly resolved discrepancies to maintain compliance.
  • Supervised performance of 4 workers, with goals of improving productivity, efficiency and cost savings.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Negotiated and closed deals with minimal oversight.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Offered product and service consultations and employed upselling techniques.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Recommended merchandise to customers based on needs and preferences.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Analyzed and assessed market shifts to maximize opportunities and establish possible leads into new markets.
  • Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
  • Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
  • Developed and implemented new sales strategies to update product lines.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Planned and developed strategies to increase sales and territory.
  • Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance.
Server / Nordstrom - Pittsburgh, PA02/2010 - 07/2013
  • Calculated charges, issued table checks and collected payments from customers.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Prepared salads and appetizers to back up kitchen staff.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Checked order accuracy and food quality before delivering to customers.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Increased sales of key menu items through effective upselling.
Education and Training
Shaler Area High School - Pittsburgh, PA06/2004High School Diploma
A W Beattie Career Center - Allison Park, PA06/2003Cullinary Arts: Cullinary Arts
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Resume Overview

Companies Worked For:

  • Carol Of Caseys
  • Manage It Inc.
  • Woobies Children's Resale
  • Nordstrom

School Attended

  • Shaler Area High School
  • A W Beattie Career Center

Job Titles Held:

  • Front End Supervisor
  • Building Manager
  • Owner
  • Server

Degrees

  • Shaler Area High School - Pittsburgh, PA 06/2004 High School Diploma
    A W Beattie Career Center - Allison Park, PA 06/2003 Cullinary Arts :

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