LiveCareer-Resume

front end supervisor resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Motivated individual with 8+ years of retail/sales and merchandising experiences as well as 3+ years in leadership/management. I am a student seeking any job that will allow me to put more tools on my tool belt and gain more knowledge to better myself in future employments. Outgoing and friendly with strong drive to succeed. I am hardworking and reliable with strong ability in Retail and Sales. Offering Management training, Computing and troubleshooting knowledge. Highly organized, proactive and punctual with team-oriented mentality.

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Skills
  • Organizational Skills
  • Training & Development
  • MS Office
  • Data Management
  • Conflict Resolution
  • Reliable and Trustworthy
  • Opening and Closing Procedures
  • Handling Complaints
  • Delegation and Supervision
  • Financial Recordkeeping
  • Sales Leadership
  • Handling Complaints and Inquiries
  • Scheduling and Time-Tracking
  • Team Management
  • First Aid/CPR
  • Friendly, Positive Attitude
  • Customer Service
  • Computer Skills
  • Relationship Building
  • Active Listening
  • Working Collaboratively
  • Basic Math
  • Team Building
  • Maintenance & Repair
  • People Skills
  • Work Ethic
  • PPE Use
  • Critical Thinking
  • Problem Resolution
Experience
Front End Supervisor, 08/2017 - Current
Rural King Elyria, OH,

I started out on carts at costco in 2017, within two years I had moved inside the building and had already done months of time in the membership department, front end, merchandising, stocking and working with sales. I then transferred warehouses in 2020 to where I currently reside in NJ. Within two months of working at the new warehouse I was promoted to Front End Supervisor and have been actively working as one. The list of jobs I am required to do include:

  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Resolved customer problems by investigating issues, answering questions, and building rapport.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Welcomed large volume of guests and improved overall customer service.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with AS400.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Achieved sales goals and business objectives by motivating staff and promoting Costco Citi Visa, and Triple Play Promotions.
  • Monitored security zones to uphold effective store protection procedures.
  • Delegated work to 62 employees based on shift requirements, individual strengths and unique training.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Controlled cash movements and department expenses to maintain budgetary goals.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Member Service Representative, 02/2018 - 12/2019
Planet Fitness Inc. Corona, CA,
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Offered exceptional customer service to differentiate and promote company brand.
  • Cross-trained in different internal databases and service positions to help team members meet coverage demands.
  • Reviewed new account applications to verify eligibility of prospective members.
  • Maintained knowledge of company products, services and procedures to better serve customers and meet company goals.
  • Completed transactions for membership renewals and extensions.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Developed positive relationships with members, fostering community atmosphere.
  • Researched and addressed member inquiries about company services and accounts.
  • Answered member questions about products and services.
  • Initiated and led conversations to identify and assess member needs.
  • Presented and explained services and products to meet member needs.
  • Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
  • Processed cash and check deposits every day.
  • Answered questions and informed customers of current sales and promotions.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Sales Associate, 06/2015 - 04/2017
Evereve Bloomington, MN,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Used technology resources to assist customers in locating and selecting items.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Adhered to company initiatives and achieved established goals.
  • Worked with fellow sales team members to achieve group targets.
Education and Training
Bachelor of Arts: , Expected in 06/2024
-
Southern New Hampshire University - Hooksett, NH
GPA:
Status -
Accomplishments
  • Promoted from Front-End assistant to Front-End Supervisor, in less than 4-months
  • Consistently maintained high customer satisfaction ratings.
  • Exceeded sales goals by an average of 73-92% in 2018-2019.
  • 4+ years in military program was given the Purple Heart Award Leadership medal for my dedication to leadership and success.
  • Have 4+ years with leadership training and management skills from what I learned in the military programs.

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Resume Overview

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Front End Supervisor
  • Member Service Representative
  • Sales Associate

Degrees

  • Bachelor of Arts

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