LiveCareer-Resume

front end supervisor resume example with 3+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dependable Sales Representative offering experience in managing inventory, teams and projects. Natural people person successful at building connections with staff, customers and fellow managers to enable remarkable gains. Sets performance goals for associates and holds associates accountable through ongoing and consistent coaching. Driven Supervisor with strong history of satisfying customers through top-notch service and support. Self-starter with drive to continuously learn, develop and educate store personnel and customers to enhance success. Maintains assigned budget by controlling expenses, growing sales and managing inventory. Communicative professional with documented success in maintaining team of cashiers and customer service employees. Skilled in analyzing financial reports, managing large sums of cash and managing inventory ordering.

Skills
  • Shift checklists
  • Display setup
  • Opening and closing procedures
  • Administrative skills
  • Effective planning
  • Listening skills
  • Cash transactions
  • Microsoft Office
  • Employee training
  • Store growth planning
  • Creating marketing plans
  • Building brand awareness
  • Leadership development
  • Driving business growth
Experience
10/2020 to Current Front End Supervisor Sears | Cambridge, ME,
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
07/2019 to 06/2020 Account Receivables Specialist /Customer Service Representative Franklin Resources | New Mexico, MD,
  • Mitigated financial discrepancies by preparing bank reconciliations, managing field audits and reviewing accounting records for accuracy.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Mitigated annual audit risks by reviewing financial information in QuickBooks for needed corrective action.
  • Compiled budget documents and monitored costs to maintain control systems.
  • Communicated with [Job title] about discrepancies and devised plans to reconcile financial issues.
  • Processed over [Number] payments per month with total turnover averaging $[Amount] in revenue.
  • Suggested key operational changes to improve performance by extracting financial data from various reporting systems.
  • Diminished financial discrepancies by accurately recording and tracking expenses and income for [Number] businesses while organizing bank statements for [Number] checking accounts.
  • Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
01/2018 to 05/2019 Sales Associate Smokers Haven | City, STATE,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Surpassed daily sales goals [Number]% by cross-selling [Product or Service] and promoting additional products.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Offered product and service consultations and employed upselling techniques.
  • Prepared cash deposits up to $[Amount] with zero discrepancies.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Helped average of [Number] customers per day by responding to inquiries and locating products.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
  • Reset store displays for special events and seasonal merchandise changes.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Listened to customer needs to identify and recommend optimal [Product or Service] selections.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Executed [Number] outbound calls each week to existing customers, resulting in [Number]% increase in sales.
Education and Training
Expected in 06/2018 High School Diploma | Pinkerton Academy, Derry, NH GPA:

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Resume Overview

School Attended

  • Pinkerton Academy

Job Titles Held:

  • Front End Supervisor
  • Account Receivables Specialist /Customer Service Representative
  • Sales Associate

Degrees

  • High School Diploma

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