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front end supervisor resume example with 19+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Remarkable front end and back end supervisor with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.

Seasoned retail management professional with career history built on strong interpersonal, planning and problem-solving abilities. Driven leader and program manager with key abilities in marketing, merchandising and sales planning. Seeking general manager and front end, back supervisor position with growth-oriented company.

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Experienced retail management professional with solid record of accomplishment in increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement and delivery of exceptional customer service to every guest. Natural leader and analytical problem-solver ready to take on any store challenge.

Logical Assistant Manager with 20 years of experience motivating staff and assisting customers to boost sales and increase profits. Results-driven professional focused on monitoring staff member performance and advising on successful sales methods. Brings solid knowledge of recruiting and evaluation techniques paired with expertise in customer service principles.

Retail management professional proficient in managing multiple simultaneous tasks. Motivational leader with self-directed nature and key strengths in financial administration, scheduling and training.

Skills
  • Positive and Upbeat
  • Analyzing Profitability
  • Effective Planning
  • Delegation and Supervision
  • Problem Anticipation and Resolution
  • Regulatory and Legal Compliance
  • Google Analytics
  • Product Sales
  • Conflict Management
  • Creativity and Originality
  • Shift Checklists
  • Needs Assessment
  • Persuasive
  • POS Terminal Operation
  • Social Perceptiveness
  • Systems Assessment and Improvement
  • Cash Handling and Reconciliation
  • Willingness to Learn
  • Health and Safety Procedures
  • Loss Prevention
  • Retail Industry Experience
  • Resource Planning
  • Marketing and Advertising
  • Policy Enforcement
  • Decision Making
  • Implementing Pricing Strategies
  • Flexible Work Schedule
  • Performance Monitoring
  • Administrative Documentation
  • Financial Recordkeeping
  • Recruitment and Training
  • Store Reset and Recovery
  • Critical Thinking
  • Hospitality Services
  • Merchandise Promotion and Display
  • Multitasking and Prioritizing
  • Retail Security
  • Relationship Building
  • Business Development
  • Scheduling and Time-Tracking
  • Basic Mathematics
  • Listening Skills
  • Reporting and Performance Analysis
  • Sales Leadership
  • Customer Service Management
  • Records Organization
  • Team Building and Motivation
  • Cycle Counts and Audits
  • Display Setup
  • Retail Operations
  • Inventory Management
  • Staff Coaching and Training
  • Calendar and Scheduling Software
  • Financial Forecasting
  • Handling Complaints and Inquiries
  • Cash Transactions
  • Handling Complaints
  • Employee Training
  • Administrative Skills
  • Departmental Procedures
  • Customer Credit Management
  • Salesforce Software
Experience
08/2016 to Current Front End Supervisor Ace Hardware | Maitland, FL,
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Achieved sales goals and business objectives by motivating staff and promoting.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Cultivated environment focused on customer satisfaction and unparalleled support.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with [Software].
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
08/2016 to 03/2022 Back End Supervisor Titlemax, Inc. | Walterboro, SC,
  • Managed administrative staff and trained new hires on office procedures and policies.
  • Evaluated employees and offered constructive feedback to encourage performance improvements.
  • Developed and implemented changes to office procedures to improve effectiveness and efficiency.
  • Composed social media posts for organization and interacted with followers by responding to comments.
  • Maintained filing systems to organize operations and administration records.
  • Drafted clear and grammatically correct business correspondence.
  • Recorded meeting minutes and distributed agendas to support leadership.
  • Researched, compiled and analyzed information and data to assist in decision-making.
  • Coordinated repair work and maintenance of office equipment and building fixtures.
  • Planned and executed events and functions for office invitations.
  • Coordinated transportation, lodging and meetings for business executives.
  • Provided effective quality control oversight and eliminated downtime to maximize revenue.
  • Collaborated staff to maximize buy-in for customer service and functional initiatives.
  • Assigned projects to administrative staff, boosting office productivity and streamlining processes.
  • Managed scheduling and payroll for team of 12 staff in busy shipping and receiving. office.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client appointments.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Pleasantly responded to questions and remedied concerns quickly, resulting in 100% score in overall performance evaluations.
  • Managed daily operations within receiving and delivery office by supporting continuous delivery of excellent services and care.
  • Drove client retention and increased revenue by driving effective customer relationship management protocols.
  • Rolled out branding strategies with effective training and front-line leadership of daily operations.
  • Managed work requests, new orders and pricing changes while coordinating logistics to verify delivery dates.
  • Demonstrated consistent operational excellence to maintain stellar office reputation.
  • Increased staff productivity with streamlined processes and improved automation.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
10/2002 to 07/2016 General Manager IHOP Restaurants LLCdurha | City, STATE,
  • Recruited, interviewed and hired qualified staff for open positions.
  • Led employee evaluations with constructive feedback to boost performance.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Created schedules and monitored payroll to remain within budget.
  • Trained employees on duties, policies and procedures.
  • Administered employee discipline through verbal and written warnings.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Supervised employees through planning, assignments and direction.
  • Designed sales and service strategies to improve revenue and retention.
  • Taught alertness and security tactics to reduce theft and losses.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Guided management and supervisory staff to promote smooth operations.
  • Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
Education and Training
Expected in 06/1992 to to High School Diploma | Midland Valley High School, Graniteville, SC GPA:

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Resume Overview

School Attended

  • Midland Valley High School

Job Titles Held:

  • Front End Supervisor
  • Back End Supervisor
  • General Manager

Degrees

  • High School Diploma

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