LiveCareer-Resume

front end supervisor resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) XXX-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Responsive team leader with strong reatail background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Skills
  • Opening and closing procedures
  • Display setup
  • Shift checklists
  • Conflict management
  • Employee training
  • Effective planning
  • Administrative skills
  • Cash transactions
  • Fluent in Spanish
  • Listening skills
  • Driving business growth
  • Leadership development
  • Customer outreach
  • Store growth planning
  • Creating store processes
Experience
Front End Supervisor, 04/2021 to 06/2021
SearsCanandaigua, NY,
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with Genesis.
  • Controlled cash movements and department expenses to maintain budgetary goals.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Delegated work to 53 employees based on shift requirements, individual strengths and unique training.
Assistant Manager, 11/2012 to 09/2015
Papa John'sDaleville, VA,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
File Clerk, 05/2009 to 11/2013
Southwest Business CorporationSan Antonio, TX,
  • Reviewed files to check for complete and accurate information.
  • Scanned and filed forms, reports, correspondence and receipts.
  • Retrieved requested files and delivered to appropriate personnel.
  • Destroyed outdated and protected information in digital and physical formats.
  • Conducted quality audit and improvement reviews to verify integrity of scanned images.
  • Transferred and requested records to and from other offices.
  • Pulled files for staff, management and third-party requests.
  • Implemented practical file system with smooth data gathering and presentation criteria and trained staff on use.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Contacted staff and customers to retrieve files.
  • Gained advanced knowledge of file intake, classification and management processes.
  • Organized and filed loose-leaf paperwork and documentation.
  • Updated, filed and retrieved files and documents for nurses.
  • Sorted incoming paperwork and filed in employee folders.
  • Maintained inventory of file room supplies such as paper products, stamps, folders and labels.
  • Collected, sorted and distributed incoming mail and packages.
  • Maintained employee files, observing strict data confidentiality procedures.
  • Managed high volume of letters, memoranda, invoices and documents.
Telemarketer, 05/2000 to 09/2006
SpectrumMyrtle Beach, SC,
  • Handled inbound telephone calls from interested customers.
  • Gave information about available products and services, including membership details and purchase advantages.
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Broke down objections using friendly, persuasive strategies.
  • Worked well with automatic computer dialing and proprietary software to manage daily call loads.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
  • Followed script to share product features, pricing and benefits.
  • Cold called new customers to increase profits 97%.
Education and Training
Medical Assistant : Medical , Expected in 09/2005 to Southeastern Career Institute - Midland, TX
GPA:
High School Diploma: , Expected in 05/2004 to Career Center - Odessa, TX
GPA:

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Resume Overview

School Attended

  • Southeastern Career Institute
  • Career Center

Job Titles Held:

  • Front End Supervisor
  • Assistant Manager
  • File Clerk
  • Telemarketer

Degrees

  • Medical Assistant
  • High School Diploma

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