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Front End Supervisor Resume Example

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FRONT END SUPERVISOR
Professional Summary

I am a driven in any task that I am given, highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and communication. I am also detail-oriented and I will be able to demonstrated excellence in reception and administration. I will be able to provide proactive customer service beyond satisfactory hospitality. Well versed in excel, microsoft, and many other data entry softwares and reservation management.

Skills
  • Accurate Money Handling
  • Team Leadership
  • Training and Development
  • Scheduling
  • Sales
  • Opening and Closing Procedures
  • Mail Sorting
  • Cash Register Operation
  • Store Merchandising
  • Point of Sale Systems
  • Sales Goals
  • Sales Training
  • Cash Handling
  • Staff Management
  • Shorthand writing
  • Professional demeanor
  • Security awareness
  • Documentation and reporting
  • Customer/Client relations
  • Multi-Line Telephone Systems
  • Conflict Resolution
  • Memorization and Recall
  • Telephone skills
  • Verbal and written communication
  • Project Management
  • Time management
  • Strategic Planning
  • Sorting and labeling
Work History
10/2019 to 07/2020Front End SupervisorTjmaxx | Greenville, SC
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Managed customer service duties by greeting over 300 customers daily and informing customers about products.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
12/2018 to 06/2019Account ManagerZelpha Consulting Group | Greenville, SC
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into sales team strategy.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions.
  • Recommended brand products to customers, highlighted benefits and redirected objections to secure more than $500 in sales.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
10/2017 to 02/2019CashierWalmart | Union , SC
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Worked with Customer Service Supervisors to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked closely with Managers and Customer Experience Supervisors to solve problems and handle customer concerns.
  • Trained as Customer Experience Supervisors and provided back-up coverage to provide customers with optimal support.
08/2017 to 06/2018Library Student AssistantBuffalo Elementary School | Buffalo, SC
  • Organized and maintained detailed records for equipment use, materials logs and circulation activities.
  • Mitigated librarian workload by independently managing basic patron requests and locating materials.
  • Processed customer fines and educated individual patrons (parents) on ways to minimize future charges.
  • Kept library shelves and printed materials well-stocked and organized according to established system.
  • Catalogued and sorted books and library materials.
  • Maintained and updated patron records in library system database.
  • Communicated with other local and regional branches to locate materials for inter-library loans.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Handled teacher inquiries between class breaks to address concerns teachers may have.
Education
05/2019Associate of Science | PsychologyUniversity Of South Carolina, Union, SC
  • Received certification in Human Research
05/2019Associate of Arts | PsychologyUniversity Of South Carolina, Union, SC
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Resume Overview

Companies Worked For:

  • Tjmaxx
  • Zelpha Consulting Group
  • Walmart
  • Buffalo Elementary School

School Attended

  • University Of South Carolina

Job Titles Held:

  • Front End Supervisor
  • Account Manager
  • Cashier
  • Library Student Assistant

Degrees

  • 05/2019 Associate of Science | Psychology
    05/2019 Associate of Arts | Psychology

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