LiveCareer-Resume

front end supervisor resume example with 2+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Seasoned retail management professional with demonstrated history of success in boosting team productivity and operational efficiency. Manage and encourage staff to achieve continuous improvements and maximize customer service standards. Proven leader with analytical approach to tackling day-to-day and complex challenges.

Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 5+ years of experience to dynamic new position.

Polite and positive Front End Supervisor with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Results-driven Front End Supervisor with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities.

Skills
  • Accurate Money Handling
  • Team Leadership
  • Product and Service Sales
  • Training and Development
  • Decision-Making Abilities
  • Opening and Closing Procedures
  • Staff Management
  • Cash Handling
  • Sales Training
  • Process Improvement
  • Cleaning
  • Store Merchandising
  • Point of Sale Systems
  • Cash Register Operation
  • Product Knowledge
  • Customer Complaint Resolution
Work History
Front End Supervisor, 10/2019 to Current
Ace HardwareCarefree, AZ,
  • Trained team members in successful strategies to meet operational and sales targets.
  • Promoted importance of security and customer tracking to minimize store losses.
  • Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Rejuvenated culture to realign procedures and improve customer service and satisfaction.
  • Greeted over 300 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Managed customer service duties by greeting over 300 customers daily and informing customers about products.
  • Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
  • Maintained transaction security by verifying payment cards against identification.
  • Supervised 15 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Pharmacy Technician, 06/2018 to 10/2018
Res-Care, Inc.Erie, KS,
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Processed over 250 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted, measured, and compounded medications following standard procedures.
  • Assisted pharmacist by filling prescriptions for 350 customers daily and responding to patient questions regarding prescription and medication-specific issues.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Reviewed and verified customer information and insurance provider information.
Cashier, 02/2018 to 06/2018
Bj's Wholesale Club, Inc.Freeport, NY,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Counted cash in register drawer at beginning and end of shift.
  • Operated cash register for cash, check and credit card transactions with 75% accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Educated customers on promotions to enhance sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers with special services, account updates and promotional options.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Education
Associate Degree in Nursing: Health Administration, Expected in 06/2022
San Jacinto College District - Pasadena, TX
GPA:
High School Diploma: , Expected in 05/2018
Macarthur High School - Houston, TX
GPA:
  • Elected to Student Representative for Student Council.
  • Graduated with 3.8 GPA
  • Elected Captain of Color Guard
  • Graduated in Top 10% of Class

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Resume Overview

School Attended

  • San Jacinto College District
  • Macarthur High School

Job Titles Held:

  • Front End Supervisor
  • Pharmacy Technician
  • Cashier

Degrees

  • Associate Degree in Nursing
  • High School Diploma

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