front end supervisor resume example with 16 years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

  • Accurate Money Handling
  • Team Leadership
  • Training and Development
  • Decision-Making Abilities
  • Scheduling
  • Budgeting
  • Staff Management
  • Effective Planning
  • Point of Sale Systems
  • Cash Register Operation
  • Product Knowledge
  • Relationship building and management
  • Order management
  • Team leadership and coaching
  • Strategic thinker
  • Systems and software programs
Clarksdale High School Clarksdale, MS Expected in High School Diploma : - GPA :
Coahoma Community College Clarksdale, MS Expected in Associate of Arts : - GPA :
Mississippi Valley State University Itta Bena, MS Expected in No Degree : Elementary Education - GPA :
University of Mississippi University, MS Expected in No Degree : Elementary Education - GPA :
  • Managed teams of 300+ associates.
  • Managed budgets up to $5 million
  • Managed Sales in excess of $100 million
  • 20+ Yrs Retail Operations
  • 16 Yrs Managerial Experience
Work History
Kroger - Front End Coach
Glendale, AZ, 11/2019 - Current
  • Trained team members in successful strategies to meet operational and sales targets.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Controlled shrinkage by 40% through successful inventory management and stock rotation strategies.
  • Strategically scheduled 300+ team members to maintain optimal staffing at all times.
  • Structured budget monitoring and cash movements to minimize security risks and maintain tight controls.
  • Hired staff members who brought talent, enthusiasm and experience to skilled team of front end associates.
  • Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
Circle K Stores, Inc. - Auto Care Center Manager
Kingsville, OH, 09/2017 - 11/2019
  • Achieved 80% increase in productivity in fixed operations, parts and service department.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Provided exceptional customer service to customers, increasing customer loyalty 50%.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Drafted invoices for completed work.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Compass Group Usa Inc - Store Co-Manager
Elgin, IL, 09/2009 - 09/2017
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Developed new store location from ground up by hiring and training efficient team.
Bi-Mart Corporation - Asst. Manager
Brookings, OR, 09/2005 - 09/2009
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Walmart, Inc - Customer Service Manager
City, STATE, 02/2003 - 09/2005
  • Developed and actualized customer service initiatives to decrease wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Executes excellent sales floor merchandising and selling.
  • Resolved concerns with products or services to help with retention and drive sales.
Walmart, Inc - Cashier
City, STATE, 11/2000 - 01/2003
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Contributed to annual store sales of $68 million per year
  • Used POS system to enter orders, process payments and issue receipts.

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Resume Overview

School Attended

  • Clarksdale High School
  • Coahoma Community College
  • Mississippi Valley State University
  • University of Mississippi

Job Titles Held:

  • Front End Coach
  • Auto Care Center Manager
  • Store Co-Manager
  • Asst. Manager
  • Customer Service Manager
  • Cashier


  • High School Diploma
  • Associate of Arts
  • No Degree
  • No Degree

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