Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Skills
Accurate Money Handling
Team Leadership
Training and Development
Decision-Making Abilities
Scheduling
Budgeting
Staff Management
Effective Planning
Point of Sale Systems
Cash Register Operation
Product Knowledge
Relationship building and management
Order management
Team leadership and coaching
Strategic thinker
Systems and software programs
Education
Clarksdale High SchoolClarksdale, MSExpected in – –High School Diploma: - GPA:
Coahoma Community CollegeClarksdale, MSExpected in – –Associate of Arts: - GPA:
Mississippi Valley State UniversityItta Bena, MSExpected in – –No Degree:Elementary Education - GPA:
University of MississippiUniversity, MSExpected in – –No Degree:Elementary Education - GPA:
Accomplishments
Managed teams of 300+ associates.
Managed budgets up to $5 million
Managed Sales in excess of $100 million
20+ Yrs Retail Operations
16 Yrs Managerial Experience
Work History
Kroger - Front End Coach Glendale, AZ, 11/2019 - Current
Trained team members in successful strategies to meet operational and sales targets.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Controlled shrinkage by 40% through successful inventory management and stock rotation strategies.
Strategically scheduled 300+ team members to maintain optimal staffing at all times.
Structured budget monitoring and cash movements to minimize security risks and maintain tight controls.
Hired staff members who brought talent, enthusiasm and experience to skilled team of front end associates.
Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Circle K Stores, Inc. - Auto Care Center Manager Kingsville, OH, 09/2017 - 11/2019
Achieved 80% increase in productivity in fixed operations, parts and service department.
Supported regulatory compliance by overseeing all audits to verify protocol adherence.
Trained and guided team members to maintain high productivity and performance metrics.
Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
Provided exceptional customer service to customers, increasing customer loyalty 50%.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Drafted invoices for completed work.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Managed purchasing, sales, marketing and customer account operations efficiently.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Compass Group Usa Inc - Store Co-Manager Elgin, IL, 09/2009 - 09/2017
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Developed new store location from ground up by hiring and training efficient team.
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