Front End Floor Runner Resume Example Shop Rite Of Daleville

FRONT END FLOOR RUNNER

Summary

Positive and upbeat Customer Service Specialist bringing 9 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills

Goal development
Confidentiality
Safety and risk assessments
Client goal planning
Tracking client progress
Computer-savvy

Compassionate and active listener
Developing relationships
Culturally-sensitive
Detail-oriented
Data interpretation
HIPAA guidelines

Experience

Shop Rite Of Daleville | Moscow, PAFront End Floor Runner08/2018 - 02/2020

Delegated work to employees based on shift requirements, individual strengths and unique training.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Resolved customer problems by investigating issues, answering questions and building rapport.
Managed opening and closing procedures by reconciling sales records and cash transactions with Microsoft word.
Managed opening and closing procedures by reconciling sales records and cash transactions with Microsoft office.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Handled payment processing duties and provided customers with receipts and proper bills and change.

Rays ShurSave | Old Forge, PAClosing Store Manager03/2015 - 08/2018

Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
Hired, trained, supervised and motivated team of 20 retail professionals to provide knowledgeable and fast service to every guest.
Processed credit card payments and counted back change and currency with 100% accuracy rate.
Planned and updated work schedules for optimal coverage of expected business needs.
Organized and updated schedules to optimize coverage for expected customer demands.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Taught staff how to handle difficult situations with calm and professionalism.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Collaborated with all company departments to ensure cohesive branding and strategic product placement.
Delegated tasks to specific employees based on individual knowledge and strengths.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

Allied Services | Dickson City, PAMental Health Worker04/2013 - 10/2014

Referred clients to external resources for additional support.
Selected and compiled relevant information and resources for clients to support individuals in overcoming mental and emotional problems.
Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments.
Developed and optimized treatment plans to help clients continue to progress.
Met with 10-25 clients weekly.
Facilitated weekly group sessions focused on various issues to help groups and individuals.
Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
Adhered to HIPAA confidentiality requirements by safeguarding files.
Referred families to food banks, financial assistance programs, employment and training support and health and immigration services.
Referred clients to partner agencies for additional services.
Kept up-to-date, thorough and accurate case files.
Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
Provided services including counseling, case management, education and job training to diverse client base.
Coordinated discharge planning to create smooth transitions into community.
Met with clients to determine necessary services and make treatment recommendations.
Assessed residents' psychosocial needs in long-term care atmosphere.
Explained program offerings and requirements to clients and answered related questions.

Education and Training

North Pocono High School | Covington Township, PAHigh School Diploma06/1999

Kings College | Wilkes Barre PASome College (No Degree) in Biology

Resume Overview

Companies Worked For:

Shop Rite Of Daleville
Rays ShurSave
Allied Services

School Attended

North Pocono High School
Kings College

Job Titles Held:

Front End Floor Runner
Closing Store Manager
Mental Health Worker

Degrees

High School Diploma
Some College (No Degree) in Biology

Front End Floor Runner Resume Example

Resume Score: 80%

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