Front End Floor Runner Resume Example
Love this resume?Build Your Own Now
FRONT END FLOOR RUNNER
Summary
Positive and upbeat Customer Service Specialist bringing 9 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
|
|
Experience
Mcdonald's | Boise , IDFront End Floor Runner08/2018 - 02/2020
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Managed opening and closing procedures by reconciling sales records and cash transactions with Microsoft word.
- Managed opening and closing procedures by reconciling sales records and cash transactions with Microsoft office.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
County Of Santa Clara | Santa Clara , CAClosing Store Manager03/2015 - 08/2018
- Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
- Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
- Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
- Hired, trained, supervised and motivated team of 20 retail professionals to provide knowledgeable and fast service to every guest.
- Processed credit card payments and counted back change and currency with 100% accuracy rate.
- Planned and updated work schedules for optimal coverage of expected business needs.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Taught staff how to handle difficult situations with calm and professionalism.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Collaborated with all company departments to ensure cohesive branding and strategic product placement.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Allied Services | City , STATEMental Health Worker04/2013 - 10/2014
- Referred clients to external resources for additional support.
- Selected and compiled relevant information and resources for clients to support individuals in overcoming mental and emotional problems.
- Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments.
- Developed and optimized treatment plans to help clients continue to progress.
- Met with 10-25 clients weekly.
- Facilitated weekly group sessions focused on various issues to help groups and individuals.
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Referred families to food banks, financial assistance programs, employment and training support and health and immigration services.
- Referred clients to partner agencies for additional services.
- Kept up-to-date, thorough and accurate case files.
- Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
- Provided services including counseling, case management, education and job training to diverse client base.
- Coordinated discharge planning to create smooth transitions into community.
- Met with clients to determine necessary services and make treatment recommendations.
- Assessed residents' psychosocial needs in long-term care atmosphere.
- Explained program offerings and requirements to clients and answered related questions.
Education and Training
North Pocono High School | City, StateHigh School Diploma06/1999
Kings College | CitySome College (No Degree) in Biology
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Typos
Resume Overview
School Attended
- North Pocono High School
- Kings College
Job Titles Held:
- Front End Floor Runner
- Closing Store Manager
- Mental Health Worker
Degrees
- High School Diploma
Some College (No Degree) in Biology
Similar Resumes
