Personable, responsible, and disciplined Nation Guard Solder with 3 years in retail and customer service. Solid team player with upbeat, positive attitude. Extensive knowledge of personable interaction with customers and strictly results-oriented.
Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys. Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. Recommended top dining and entertainment options for guests in the Fayetteville area. Balanced all rebates and other miscellaneous charges. Answered department telephone calls within three rings, using correct salutations and telephone etiquette. Monitored room availability using MARSHA and FOSSE. Delivered requested items to guests' rooms. Processed credit card transactions during the checkout process. Supervised 6 front desk staff members. Greeted all guests in a courteous and professional manner.
Prevented store losses using awareness, attention to detail and integrity. Trained 2-4 new employees quarterly. Worked as a team member performing cashier duties, product assistance and cleaning. Resolved product issues and shared benefits of new technology. Expressed appreciation and invited customers to return to the store. Worked under strict deadlines and responded to service requests and emergency call-outs. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Assisted customers in finding out-of-stock items. Stocked and rotated inventory regularly. Replenished merchandise shelves with items from the stockroom.
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