Front Desk/ Runner Resume Example

• Responded in friendly and expert fashion to answer questions about each offering, price structures and availability.
• Educated leads about package prices, benefits and terms of purchases.
• Built loyal and long-lasting customer relationships from day one by providing quality service at all stages.
• Exceeded team goals and collaborated with staff to implement customer service initiatives.
• Documented conversations with customers to track requests, problems and solutions.
• Excelled in exceeding daily credit card application goals.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Consulted with customers to determine best methods to resolve service and billing issues.

• Received dictation and created high-quality documents.
• Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
• Followed clinicians throughout shift in high-volume, busy environments.
• Reviewed account information to confirm patient and insurance information is accurate and complete.
• Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
• Took vitals of patients and entered information into Athena
• Accompany the provider into the exam room to document provider/patient interactions
• Documented procedures and treatments performed by the physician
• Accurately documented history, physical examination, laboratory, medication, and radiology notes as verbalized by the patient and provider
• Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
• Prepared blood-collecting equipment to draw blood and safely store and transport samples.
• Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
• Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
• Labeled blood vials with critical information like time of collection, date and patient name.
• Interviewed patients and analyzed and documented medical records to update and file documents.

-Light Housekeeping that consisted of sweeping, mopping, dusting, cleaning bathrooms, bedding, and tidying rooms

-Serving meals and checking temperature of food

- Doing fun daily activities with residents

-Assist residents with certain needs needed at the moment

- Keeping a supply of snacks and drinks needed for residents