Knowledgeable and professional Receptionist and Medical Assistant bringing 23 years of experience managing fast-paced, front desk operations and Medical Assistant. Strong planning, problem solving and communication skills.
Skills
Organization and efficiency
Business operations understanding
Meticulous and organized
Multi-line telephone skills
Office equipment operations
Multitasking and prioritization
Conflict resolution
Experience
03/2021 to Current
Front Desk Receptionist and Medical AssistantDignity Health – Woodland, CA,
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Sorted incoming mail and directed to correct personnel each day.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Managed more than incoming calls per day.
Greeted customers, answered general questions and directed to appropriate locations.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Maintained professional tone at all times, including during peak rush hours.
Handled multi-line phone system and directed calls and messages for staff of 3.
Scheduled office and surgical appointments for M.D
12/2019 to 06/2021
Front Desk ReceptionistHennepin County Medical Center – Richfield, MN,
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Answered office phone and emails to schedule appointments, forward information and complete task.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Pulled and organized requested documentation.
Greeted visitors and directed them to appropriate areas, verifying reasons for visit and information.
Maintained front office cleanliness and organized supplies to increase task productivity.
Communicated with outside offices to obtain records and transfer files for M.D and patient needs.
Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Managed more than 100 incoming calls per day.
Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
Reviewed and made sure records to completeness and verify integrity.
04/2005 to 11/2018
Medical AssistantGateway Medical Group – City, STATE,
Performed preliminary physical tests to accurately record results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Contributed to office operations by triaging patients by severity of medical complaint.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Measured patient peak flows to improve workflow efficiency.
Processed and produced ER, OR and portable x-ray information to assist diagnosis.
Education and Training
Expected in 05/2020
High School Diploma: Cornerstone Christian Correspondence School - Georgia, GPA:
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