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Front Desk Patient Coordinator Resume Example

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FRONT DESK PATIENT COORDINATOR
Summary

1. Ability to work well independently as well as a member of a team

2. Highly dependable and willing to learn new skills

3. Motivated to provide excellent services

4. Experienced Phlebotomist, Pharmacy Tech

5. Experienced clerical and computer skills Patient-oriented Phlebotomist offering 20 years of experience in laboratory and clinical settings. Technically proficient in all phlebotomy techniques, universal precautions, and sterilization protocols. Team-oriented and skilled in training students and new hires on policies and procedures.

Skills
  • Computer proficient
  • Microsoft Office
  • File/records maintenance
  • Results-oriented
  • Proficiency in Copia System
  • Quick learner of all computer programs
  • Client-focused, customer service at its best
  • Training and development
  • Blood draw certification
  • Qualified Sterilization Techniques
  • Abides by Infection Control Standards
  • Chart preparation/filing aptness
  • Talent obtaining/charting vitals
  • Qualified in specimen collection/processing
  • Excellent Patient services
Experience
Certified Phlebotomist | 02/2018 to 12/2020Laboratory Corp Of America Holdings - Leesburg, Florida
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
  • Logged patient information and recorded results into system using Copia program.
  • Handled insurance verification tasks using software site that was available to us to validate patient insurance information.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Organized daily work based on collection priority.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Tracked collected specimens by initialing, dating and noting times of collection.
Certified Phlebotomist | 09/2020 to 12/2020BioReference Laboratories Inc. (GreenTree Resource - Tavares, FL
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Verified collection orders and communicated discrepancies to nurses.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Used multiple electronic medical software, including [Software] and [Software] to conduct patient intakes and send correspondence.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Front Desk Patient Coordinator | 03/2020 to 04/2020Lake Centre for Rehab - Leesburg, Florida
  • Answered numerous calls per 8 hours to answer customer questions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Interviewed patients to collect medical information and insurance details.
  • Updated patient financial information to ensure accuracy.
  • Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
  • Updated group medical records and technical library to support smooth office operations.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.

Certified Phlebotomist | 12/2018 to 08/2019Physicians Stat Lab - Winter Garden, FL
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
  • Labeled blood vials with critical information like time of collection, date, and patient name.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Used multiple electronic medical software, including Copia and Copier to conduct patient intakes and send correspondence.
  • Maintained fully-stocked phlebotomy cart, carrier, and station.
  • Built trust and minimized patient discomfort during phlebotomy procedures through Conversation and And chattting.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Answered Numerous calls per 8 hour time frame to answer customer questions.
  • Delivered Patient Results to customers on site and to Physician
  • Leveraged Copia to input and compile data gathered from various sources.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Phlebotomist PST | 08/2011 to 02/2018Vista Clinical Diagnostics - Clermont, Florida
  • Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
  • Labeled blood vials with critical information like time of collection, date, and patient name.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Maintained fully-stocked phlebotomy cart, carrier, and station.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Delivered Copies of Test Results to customer locations.
  • Leveraged Copia Software to input and compile data gathered from various sources.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered [Numerous] calls per 8 hours to answer customer questions.
Phlebotomy Technician | 12/2010 to 03/2011Central Florida Health Alliance - The Villages, FloridaLabeled blood vials with critical information like time of collection, date, and patient name.
Enforced infection control and sharps disposal procedures to protect patients, co-workers, and self.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
Coordinated workflow based on stat, schedule, or outpatient needs.
Counseled patients to ease their fears, explain procedures, and enhance cooperation during blood draws.
Counseled patients to ease their fears, explain procedures, and enhance cooperation during blood draws.
Accurately recorded and reported test results according to established procedures.
Developed and maintained positive customer relationships through effective communication.
Correctly prepared laboratory equipment and instrumentation required for tests, research, process or quality control.
Maintained fully-stocked phlebotomy cart, carrier, and station.
Education and Training
Piedmont Virginia Community College - Charlottesville,VAPhlebotomy, 05/2001

Completed Course of Phlebotomy and received a Certificate of Completion.

Southwest Virginia Community College - - Richlands, VA | Some College (No Degree)Human Services
  • Major in Human Services
Bryant And Stratton College - - Getzville,NY | | Some College (No Degree)Travel And Tourism
Time frame from August 2019 to March 2020 I was at home caring for my Mother-in-law as she was very ill.

My Mother in law had major surgery, and Cancer. Instead of Nursing home or Rehab I took time from work to care for her.

Lake Centre for Rehab Laid me off due to corona virus pandemic. Have not returned, therefore looking to get back to work ASAP

I was on my third week of training when the company laid me off due to the corona virus pandemic, we lost many patients due to the surgery departments shutting down during this time.

Therefore, I was laid off on April 3,2020

I do not know when I will get back to full 40 hour capacity, but I need work now to be able to maintain my home, bills, and lifestyle

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Resume Overview

Companies Worked For:

  • Laboratory Corp Of America Holdings
  • BioReference Laboratories Inc. (GreenTree Resource
  • Lake Centre for Rehab
  • Physicians Stat Lab
  • Vista Clinical Diagnostics
  • Central Florida Health Alliance

School Attended

  • Piedmont Virginia Community College
  • Southwest Virginia Community College
  • Bryant And Stratton College

Job Titles Held:

  • Certified Phlebotomist
  • Front Desk Patient Coordinator
  • Phlebotomist PST
  • Phlebotomy Technician

Degrees

  • Piedmont Virginia Community College - Charlottesville , VA
    Southwest Virginia Community College - Richlands, VA | Some College (No Degree)
    Bryant And Stratton College - Getzville , NY | Some College (No Degree)

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