front desk patient coordinator resume example with 6+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Inventory Management
Meeting Preparation
Filing and Recordkeeping
Appointment Scheduling
Payment Collection
Patient Relations
HIPAA Compliance
Insurance Verification
Cleaning and Sterilizing
Invoice Preparation
Administrative Support
Data Entry Software
Detail-Oriented
Customer Service
Time Management
Experience
10/2022 to CurrentFront Desk Patient CoordinatorU.S. Physical Therapy | Grand Prairie, TX,
Checked insurance benefits, received payments and provided receipts.
Completed new guest enrollment paperwork and set up accounts in computer system.
Scheduled evaluations and procedures for patients.
Processed patient intake information and updated medical records prior to treatment.
Completed insurance verifications and claim forms for patient intake and processing.
Communicated with patients to ensure quality of care and develop care plans.
Established strong work network by building professional relationships with physicians and fellow employees.
Provided administrative support for patient care staff.
Demonstrated flexibility during changes to patient care practice.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Scheduled and confirmed patient appointments and consultations.
02/2020 to 09/2022Check in Check Out ClerkJc Penney | Thousand Oaks, CA,
Checked insurance benefits, received payments and provided receipts.
Answered multi-line phone system and directed callers to requested personnel and departments.
Completed new guest enrollment paperwork and set up accounts in computer system.
Scheduled evaluations and procedures for patients.
Processed patient intake information and updated medical records prior to treatment.
Completed insurance verifications and claim forms for patient intake and processing.
Communicated with patients to ensure quality of care and develop care plans.
Established strong work network by building professional relationships with physicians and fellow employees.
Provided administrative support for patient care staff.
Compiled and maintained medical charts and reports in complex digital databases.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Scheduled and confirmed patient appointments and consultations.
Greeted patients, determined purpose of visit and directed to appropriate staff.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
08/2019 to 02/2020CashierOls Hotels & Resorts | Lihue, HI,
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Collected payments and provided accurate change.
Delivered high level of customer service to patrons using active listening and engagement skills.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Helped with purchases and signed customers up for rewards program.
Verified customer age requirement for alcohol or tobacco purchases.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Used suggestive selling techniques to promote add-on sales.
04/2017 to 08/2019Room AttendantEdgewater Hotel & Casino | City, STATE,
Cleaned and returned vacant rooms to occupant-ready status.
Locked guest rooms after performing housekeeping services and maintained complete security.
Welcomed guests, provided answers to questions and anticipated guests' service needs.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Interacted pleasantly with clients and guests when performing daily duties.
Delivered extra linens, paper products and toiletries to guests.
Inspected rooms for safety hazards and working conditions of equipment to report repair needs to maintenance team.
Managed linen cart by keeping neat and organized.
Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
Replenished each guest room with water glasses, toiletries and paper products.
Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
Responded quickly to guest inquiries and delivered linens and personal care items upon request.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Organized supplies for use based on expected customer needs.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Laundered sheets and removed stains to restore linens to pristine condition.
Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Sanitized and cleaned sinks, mirrors, toilets and showers.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Reported damage or theft of hotel property to management.
Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Maintained clean floors throughout property by sweeping, scrubbing and waxing.
Adhered to daily cleaning schedules and updated as needed based on demand.
Inspected furniture for damage or stains in between guest stays.
Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
Checked inventory for required supplies and made lists for needed cleaning products.
Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Education and Training
Expected in 06/1982 to to High School Diploma | Eldorado High School, Las Vegas, NVGPA:
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