Front Desk Patient Coordinator resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Meticulous [Job title] with [Number] years of experience in [Type] industry. Fantastic attention to detail, collaboration skills and typing. Committed to streamlining organizational procedures to optimize office settings. Goal-oriented and welcoming with proven history of modernizing traditional offices to maximize patient satisfaction. Dedicated to organization and collaboration with over [Number] years in [Type] industry. Trained in [Software] with excellent [Area of expertise] skills. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in [Software]. Hardworking [Job Title] brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Astute professional highly skilled at handling patient issues and questions. Talented individual offering fluency in [Number] languages. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable Intern studying [Area of study] seeks an internship opportunity to expand skills and gain valuable real-world experience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position in [Type] environment. Ready to help team achieve company goals. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven student leveraging studies in [Area of study] seeks real-world experience as [Job Title]. Offers strong interpersonal and task prioritization skills. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • MS Office
  • Google Workspace
  • Organization and Time Management
  • Teambuilding
  • PPE Compliance
  • Analytical and Critical Thinking
  • Problem-Solving
  • Attention to Detail
  • [Type] Software Proficiency
  • Written Communication
  • Multitasking Abilities
  • Clerical Support
  • Self-Motivated
  • Interpersonal Communication
  • First Aid/CPR
  • Planning and Coordination
  • Teamwork and Collaboration
  • G-Suite
  • Flexible and Adaptable
  • Good Telephone Etiquette
Work History
Front Desk Patient Coordinator, 08/2021 to Current
BeltonGlenview, IL,
  • Managed financial documentations such as expense reports and invoices.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Registered and verified patient records before triage with most up-to-date information.
  • Received and routed laboratory results to correct clinical staff members.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Collaborated with assistants and [Type] doctors to prepare and set up rooms with adequate supplies and equipment.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Organized patient files and streamlined operations to improve efficiency.
  • Kept detailed records of office inventories and placed $[Amount] orders for more supplies.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Increased office productivity by transcribing over [Number] daily meetings and appointments and implementing organizational systems for documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Implemented [Software] for digitizing and organizing over [Number] medical records.
Personal Shopper, 01/2021 to 08/2022
Meijer, Inc.Champaign, IL,
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Picked quality and accurate items for [Number] daily customer orders.
  • Updated opening and closing procedures to decrease downtime by [Number]% and optimize productivity.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Consulted with customers on food selections and custom order requests.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Increased productivity by [Number]% through streamlining packing procedures.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Tracked substitutions and informed customers of changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked with over [Number] customers daily to fulfill specific [Type] orders according to customer needs and inventory availability.
  • Kept vehicle clean and neat to offer professional impression to every customer.
  • Conferred with customers to understand needs and make targeted [Product or Service] recommendations.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Worked productively with customers to meet order requirements and service expectations.
  • Loaded and unloaded orders at customer's homes or locations.
  • Maximized efficiency by scanning items quickly and completing as many as [Number] orders per hour.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Census Enumerator, 01/2020 to 12/2020
Redbox EntertainmentWoodland Hills, CA,
  • Performed field staff duties critical to completing accurate count in hard-to-reach communities.
  • Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.
  • Attended team meetings to develop job knowledge.
  • Served as last line of defense to obtain accurate count for federal funding and fair political representation.
  • Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
  • Leveraged smartphones to record information.
  • Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
  • Communicated with Census takers via phone to answer questions and expedite process.
  • Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
  • Met with supervisor to review procedures, report issues or concerns and receive instructions.
  • Conducted interviews with participants to assess eligibility.
  • Coded data from participant interviews.
  • Delivered information from script regarding surveys for on-demand phone project assignment.
  • Assisted with project planning and execution of research.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Recruited and screened [Number] potential participants.
  • Recorded calls in [Type of Technology] for future playback by [Type of Department].
  • Observed participants and recorded results.
  • Explained questions in better detail for interviewees to allow truthful answers.
  • Completed surveys by rechecking contact information before ending each call.
Senior Account Manager, 07/2013 to 12/2019
Bail Hotline Bail BondsCity, STATE,
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Targeted accounts at senior and executive levels and secured funding for future initiatives.
  • Liaised with customers and funding sources to identify and remove roadblocks to business funding.
  • Worked with clients and finance companies to find optimal solutions for financing.
  • Negotiated with finance companies for optimal financing opportunities for clients.
  • Acted as liaison between customers and funders to increase overall funding by [Number]% and remove financial roadblocks.
  • Educated and worked with clients on ROI terms to find accurate solutions.
  • Worked with clients to provide competitive commercial banking solutions and retail financing plans.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Offered competitive commercial banking solutions and retail financing options.
  • Managed trades using quantitative and technological techniques.
  • Documented customer interactions and relationships using CRM systems.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Met with members to understand goals and recommend solutions to fit specific needs.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Trained new team members on scripts, company services and collection strategies.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved performance goals on consistent basis.
  • Notified co-signers of delinquent accounts to assist in collecting payments.
  • Used skip tracing and other techniques to locate debtors.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Entered client details and notes into system for interdepartmental access and review.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Initiated repossession process or service disconnection upon failure of other collection methods.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
  • Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
  • Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
  • Completed over [Number] weekly cold calls to attract new customers, maintaining [Number]% conversion rate.
  • Collaborated with [Type] employees to update [Type] account information quickly and accurately.
  • Motivated team members to meet and exceed sales targets.
  • Trained and coached sales team members servicing [Type] accounts.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Provided extensive support in sales, technical and business areas to key accounts.
  • Collaborated with [Type] manager to determine company goals and translate goals to individual client needs.
  • Originated new business transactions by incorporating expertise and value propositions.
  • Handled high-profile accounts worth up to $[Amount] while overseeing team of [Number] employees.
  • Created training program for lower-level employees to increase sales and customer satisfaction.
  • Developed deep knowledge of customer businesses and relationship to company objectives.
  • Mentored junior account management professionals to develop skills and increase company revenue.
  • Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
  • Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
  • Prepared client budgets by reviewing client billing and managing monthly invoices.
  • Met or exceeded sales goals for [Type] accounts by bringing in over [Number] new accounts and upselling [Type] deals to existing clients.
  • Grew revenue [Number]% through customer education for business solutions and product offerings.
  • Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
  • Read and prioritized leads and delegated potential new sales to junior account managers.
  • Closed business deals with partner businesses to increase company profits [Number]%.
  • Worked with customers to develop strategic business and account plans.
  • Supervised [Number] lower-level account managers to maintain excellent services for over [Number] accounts.
  • Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
Associate of Science: Biological And Physical Sciences, Expected in 01/2021
San Bernardino Valley College - San Bernardino, CA
Associate of Science: Business Administration, Expected in 09/2008
San Joaquin Valley College, Rancho Cucamonga, CA - Rancho Cucamonga,

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Resume Overview

School Attended

  • San Bernardino Valley College
  • San Joaquin Valley College, Rancho Cucamonga, CA

Job Titles Held:

  • Front Desk Patient Coordinator
  • Personal Shopper
  • Census Enumerator
  • Senior Account Manager


  • Associate of Science
  • Associate of Science

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