front desk office mgr phlebotomist resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of co-workers and patients in dynamic, fast-paced settings.
Authorized to work in the US for any employer
Accomplishments
Supervised team of 6-10 staff members.
Employee of the Quarter 5/2021-09/2021 at Octapharma Plasma
Skills
Patient Care
Phlebotomy
Venipuncture
Hospital Experience
Laboratory Experience
Medical Office Experience
Dialysis Experience
Vital Signs
Medical terminology — Proficient
Understanding and using medical terminology: Proficient
Medical lab procedures: Phlebotomy — Highly Proficient
Selecting proper supplies based on physician orders for specimen collection protocol: Highly Proficient
Verbal communication — Highly Proficient
Speaking clearly, correctly, and concisely: Highly Proficient
Customer focus & orientation — Highly Proficient
Team Management
Admitting Processes
Responding to customer situations with sensitivity
Office Management
Staff Training
Patient Medical Histories
Overseeing Front Desk
Customer Care
Work History
Front Desk / Office Mgr / Phlebotomist, 09/2021 - Current Marshfield Clinic – Neillsville, WI,
I perform front desk duties using EHR
I am in charge of overseeing other employees as well as delegating duties & releasing for lunch and end of day
Optimized organizational systems for payment collections, deposits and recordkeeping.
Monitored front areas so that questions could be promptly addressed.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
I also handle some insurance claims as well as incoming Virtual CC payments and checks from insurance companies
I am in charge of keeping inventory stocked and ordered
I perform a procedure in office called Fluorescein Angiography where I use a machine called an Optos to take proper photos of the patient's eye
I then inject a dye into their system using the venipuncture and proceed to take more photos in order to see the blood vessels in the patient’s eye
I am also trained in using a machine called OCT to take photos of the patient’s retina
I train newly hired trainees in phlebotomy and front desk duties.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Established and updated work schedules to account for changing staff levels and expected workloads.
Senior Phlebotomist & Phlebotomy Trainer, 01/2020 - 09/2021 Marshfield Clinic – Park Falls, WI,
I perform venipuncture for the purpose of plasma collection
Also assistant in doing pre-screening to determine suitability for donation
Screening consists of taking vitals & a finger stick sample to determine hematocrit & total protein levels
I also help in registering new donors
I also take protein samples thru venipuncture when donors are unable to donate due to low or high protein
I am a senior phlebotomist so I also oversee & direct other employees on the donor floor
I also train newly hired phlebotomists on our company's SOPs as well as how to stick & disconnect donors, as well as set up machines.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Used personal protective equipment correctly to protect coworkers and patients.
Stocked phlebotomy cart or carrier with appropriate supplies.
Monitored patients for reactions and verified sample quality.
Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Dialysis Technician, 07/2019 - 11/2019 University Health System – City, STATE,
I performed venipuncture for the purpose of dialysis treatments
Cleaned and connected fistulas, grafts, and catheters to prevent infection.
Performed routine quality control and safety checks on all equipment.
Safely transported, transferred, and positioned patients on chairs for treatment.
Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
Also notified patients throughout their treatment.
Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
Set up and operated dialysis machines for patients receiving treatment for kidney failure.
Dialysis Technician, 07/2016 - 07/2019 Fresenius Medical Care – City, STATE,
I performed venipuncture for the purpose of dialysis treatments
Performed routine quality control and safety checks on all equipment.
Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
Safely transported, transferred, and positioned patients on chairs for treatment.
Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
Also monitored patients throughout their treatment.
Set up and operated dialysis machines for patients receiving treatment for kidney failure.
Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
Cleaned and connected fistulas, grafts, and catheters to prevent infection.
Education
Course Completion in Medical Terminology: , Expected in - San Antonio College - San Antonio, TX GPA: Status -
Certificate of Completion in Phlebotomy: , Expected in - Lamson Institute - San Antonio, TX GPA: Status -
High school diploma: , Expected in - Karen Wagner High School - San Antonio, TX GPA: Status -
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