LiveCareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of co-workers and patients in dynamic, fast-paced settings.


Authorized to work in the US for any employer

Accomplishments
  • Supervised team of 6-10 staff members.
  • Employee of the Quarter 5/2021-09/2021 at Octapharma Plasma
Skills
  • Patient Care
  • Phlebotomy
  • Venipuncture
  • Hospital Experience
  • Laboratory Experience
  • Medical Office Experience
  • Dialysis Experience
  • Vital Signs
  • Medical terminology — Proficient
  • Understanding and using medical terminology: Proficient
  • Medical lab procedures: Phlebotomy — Highly Proficient
  • Selecting proper supplies based on physician orders for specimen collection protocol: Highly Proficient
  • Verbal communication — Highly Proficient
  • Speaking clearly, correctly, and concisely: Highly Proficient
  • Customer focus & orientation — Highly Proficient
  • Team Management
  • Admitting Processes
  • Responding to customer situations with sensitivity
  • Office Management
  • Staff Training
  • Patient Medical Histories
  • Overseeing Front Desk
  • Customer Care
Work History
09/2021 to Current Front Desk / Office Mgr / Phlebotomist Marshfield Clinic | Neillsville, WI,
  • I perform front desk duties using EHR
  • I am in charge of overseeing other employees as well as delegating duties & releasing for lunch and end of day
  • Optimized organizational systems for payment collections, deposits and recordkeeping.
  • Monitored front areas so that questions could be promptly addressed.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • I also handle some insurance claims as well as incoming Virtual CC payments and checks from insurance companies
  • I am in charge of keeping inventory stocked and ordered
  • I perform a procedure in office called Fluorescein Angiography where I use a machine called an Optos to take proper photos of the patient's eye
  • I then inject a dye into their system using the venipuncture and proceed to take more photos in order to see the blood vessels in the patient’s eye
  • I am also trained in using a machine called OCT to take photos of the patient’s retina
  • I train newly hired trainees in phlebotomy and front desk duties.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
01/2020 to 09/2021 Senior Phlebotomist & Phlebotomy Trainer Marshfield Clinic | Park Falls, WI,
  • I perform venipuncture for the purpose of plasma collection
  • Also assistant in doing pre-screening to determine suitability for donation
  • Screening consists of taking vitals & a finger stick sample to determine hematocrit & total protein levels
  • I also help in registering new donors
  • I also take protein samples thru venipuncture when donors are unable to donate due to low or high protein
  • I am a senior phlebotomist so I also oversee & direct other employees on the donor floor
  • I also train newly hired phlebotomists on our company's SOPs as well as how to stick & disconnect donors, as well as set up machines.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Monitored patients for reactions and verified sample quality.
  • Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
07/2019 to 11/2019 Dialysis Technician University Health System | City, STATE,
  • I performed venipuncture for the purpose of dialysis treatments
  • Cleaned and connected fistulas, grafts, and catheters to prevent infection.
  • Performed routine quality control and safety checks on all equipment.
  • Safely transported, transferred, and positioned patients on chairs for treatment.
  • Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Also notified patients throughout their treatment.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
07/2016 to 07/2019 Dialysis Technician Fresenius Medical Care | City, STATE,
  • I performed venipuncture for the purpose of dialysis treatments
  • Performed routine quality control and safety checks on all equipment.
  • Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
  • Safely transported, transferred, and positioned patients on chairs for treatment.
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
  • Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
  • Also monitored patients throughout their treatment.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Cleaned and connected fistulas, grafts, and catheters to prevent infection.
Education
Expected in Course Completion in Medical Terminology | San Antonio College, San Antonio, TX GPA:
Expected in Certificate of Completion in Phlebotomy | Lamson Institute, San Antonio, TX GPA:
Expected in High school diploma | Karen Wagner High School, San Antonio, TX GPA:

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    School Attended

    • San Antonio College
    • Lamson Institute
    • Karen Wagner High School

    Job Titles Held:

    • Front Desk / Office Mgr / Phlebotomist
    • Senior Phlebotomist & Phlebotomy Trainer
    • Dialysis Technician
    • Dialysis Technician

    Degrees

    • Course Completion in Medical Terminology
    • Certificate of Completion in Phlebotomy
    • High school diploma

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