To secure permanent, full-time employment, that enables me to utilize Mass Communication skills and talents in order to successfully complete the task and duties that the job requires, as well as learn new skills and gain additional experience. I am also a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
My goals in life are to secure permanent, full-time employment also to utilize my Mass Communication skills and talents; in order to successfully complete the task and duties that the job requires, and also learn new skills and gain additional experience.I am Professional and friendly with great Multi-tasking abilities, I also am a careful and active listener. Skilled in data base entry as well as skills using Sale Force. I also have worked with mostly all Microsoft programs and Excel. I have also acquired skills with using Adobe Suite CS6 program. Some of my other skills and abilities are multiple emailing, Scheduling, as well as a active learning, and have full potential to learn new tools and abilities very easily. Very good organizational skills; etc
Currently enrolled online and looking to graduate on December 15, 2015.
Attended Parkland College in August 2008- October 2010.
The duties that are required of me in this current position are to: Answer telephones, transferring all incoming calls to appropriate recipients, some filing and data entry, maintaining all up-to-date knowledge of company policies regarding payments, returns and exchanges.Worked as a team member performing cashier duties, product assistance and cleaning. Hands on handle of cash transactions with members, meet and greet customer and members insuring they are receiving wonderful customer service;exec.
Duties that were required for this position were: Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. Compiled weekly monetary reports and records for store managers. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Stocked and rotated inventory regularly. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Replenished merchandise shelves with items from the stockroom;exec.
The duties that were carried out in this position were: Achieved high sales percentage with consultative, value-focused customer service approach. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Guaranteed positive customer experiences and resolved all customer complaints; etc
The duties and requirements that were asked of me to fulfill in this position were: Answered telephone, take messages, and transferred calls to the appropriate recipients, data entry in to sale force, scheduling and rescheduling of appointments with customers for fiber installs, scheduled customer for appointments with "Julie " to come out and mark all utilities prior to each fiber optic installations, organized files appropriately daily, ran errors for office supplies, and meet and greet customer with appropriate needs, other necessary office duties.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
Job Titles Held: