Versatile worker offering work related experience in retail, restaurant and receptionist position. Talented at coordinating front desk operations to efficiently meet both guest and business needs. Service-oriented and responsive with expertise and adaptability to handle any need.
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Conversational abilities in English and some knowledge of Spanish. Skilled at operating with little oversight to complete tasks such as assisting customers or with general business operations efficiently. Experience with customer service via phone and in person. Familiar with cleaning, organizing restocking and equipment operation practices. Tech-savvy and collaborative with friendly nature and driven approach.
Skills
I’m skilled in working diligently and quickly and I have spent an extended period of time on foot while maintaining a strong work ethic. I’m skilled in organizing merchandise and maintaining an effective, neat, presentable work space as well as having experience in cash handling and operating cash registers. I am also able to communicate any information necessary for guests or co workers while staying on task and having a positive attitude. I thoroughly enjoy engaging and conversing with guests and making sure they have an excellent experience.
Academic
Ap
Bachelors
Cash handling
Cash registers
Materials
Neat
Organizing
Selling
Phone
Credit and cash payments
Administrative skills
Time management
Microsoft Office
Oral and written communications
Inventory oversight
Company policies and procedures
Listening skills
Issue resolution
Operations monitoring
Customer service expertise
Basic math
Friendly, positive attitude
Team building
Reliable and trustworthy
Working collaboratively
Interior and exterior cleaning
Mixing cleaning chemicals
Sanitization techniques
Supply restocking
Guest experiences
Effective customer upselling
Relationship management
Problem-solving abilities
Conflict mediation
In-store support
Store maintenance
Technologically savvy
High-energy attitude
Adaptive team player
Experience
Front Desk Employee, 12/2019 - Current Mod Pizza – Wylie, TX,
21002 S Ellsworth Loop Rd, Queen Creek, Az 85142.
Check in guests.
Answer phone calls and redirect them to desired department.
Respond to guest needs, requests and complaints.
Communicate guest information to departments.
Organizing and cleaning workspace.
Making drinks and smoothies for guests.
Folding and distributing towels and other amenities for guests.
Handled high volume of phone calls and routed to proper guest or internal department.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Educated and encouraged members and guests about available fitness programs and classes and guided fitness equipment users in proper, safe and beneficial operation.
Responded immediately and expertly to emergencies inside facility and in surrounding area, kept facility free from unauthorized entry, enforced gym guidelines and documented accidents.
Oversaw recreation and fitness center activities, maintained security, safety and cleanliness of facilities, greeted members and guests and set up and tore down gym equipment.
Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies.
Answered phones, issued equipment and completed guest check-in.
Returned equipment to proper locations, including re-racking weights, equipment and accessories.
Answered customers' questions and addressed problems and complaints in person and via phone.
Maintained cleanliness, neatness and organization of all areas.
Managed wide variety of customer service and administrative tasks to resolve customer issues.
Restaurant Team Member, 03/2019 - 11/2019 The Original Chopshop – City, STATE,
Chop Shop, 21227, 105 S Ellsworth Loop Rd, Queen creek, Az 85297- Restaurant team member.
Maintaining guests cash and operating registers.
Communicating and engaging with customers.
Transporting materials.
Making health smoothies and juices.
Restocking merchandise.
Exporting food to guests while maintaining excellent guest service.
Preparing to-go orders and exporting them.
Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
Upsold items to paying customers, including smoothies and food items which helped to boost shift revenues.
Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Processed customers' payments and provided receipts.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Cashier and Clothing Associate, 10/2017 - 08/2018 Target – City, STATE,
Maintaining guests cash and operating cash registers.
Organizing merchandise and keeping a clean, orderly workspace.
Communicating with guests, and informing them of beneficial deals.
Selling Red Cards to guests.
Processed sales transactions using POS system and returned receipts and payment cards to customers.
Followed company standards for merchandise presentation and planograms of best apparel and displays.
Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
Achieved personal and store sales goals with sound customer service and sales protocol.
Assisted with purchases, locating items and signing up for rewards programs.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Inspected items for damage and obtained replacements for customers.
Education and Training
Bachelor of Science: Biology, Expected in 05/2024 - Maricopa Community Colleges - Rio Salado Community College - Tempe, AZ GPA:
Bachelor of Science: Biology , Expected in - Maricopa Community Colleges - Rio Salado Community College - Tempe, AZ GPA:
: , Expected in 2019 - Perry High School - , GPA: Gilbert Az - Grade 12
I attended Perry High School in Gilbert Az. I was involved in the Clubs; Women in Action, Conspiracy Theory and Ap Environmental Science. I have also been a part of the track team for two years. I had a 3.7 Gpa and have maintained almost all A’s throughout my high school experience.
August 26-Current
Rio Salado College-Sophomore
I am currently working on my associates degree for dental hygiene at Rio Salado College and will then move on to my bachelors. I currently hold a 4.0 and have achieved academic scholarships.
Activities and Honors
Additional Information
Awards
, President's Honors Scholarship
Honor Roll 10th-12th grade
Red Card award for selling a red card in a set amount of time at previous employer
Hard worker recognition at previous employers restaurant
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School Attended
Maricopa Community Colleges - Rio Salado Community College
Maricopa Community Colleges - Rio Salado Community College
