LiveCareer-Resume

front desk coordinator resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Enthusiastic Front Desk Coordinator with 3 years and Front Desk with 9 years of expirance in Orthodontic Office. Offering friendly, solution-oriented problem-solving and organizational skills. Cultivating office community of professionalism and functionality. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Focused on maintaining smooth and orderly front desk operations. Handles high volume of visitors efficiently. Familiar with completing diverse administrative tasks and special projects.

Skills
  • Reliable and Punctual
  • Documentation and Reporting
  • Verbal and Written Communication
  • Customer Complaint Resolution
  • Payment Processing
  • Customer Service-Oriented
  • Attention to Detail
  • Courteous and Professional
  • Delivery Coordination
  • Data Entry and Database Software
  • Scheduling and Calendar Management
  • Multitasking and Prioritization
  • Positive Attitude and Energetic
  • Multi-Line Phone Systems
  • Records Management
  • Prioritization and Time Management
  • Accounting and Billing Software
  • Billing and Invoicing
  • Positive Attitude
  • Bilingual Spanish and English
Work History
Front Desk Coordinator, 03/2019 - Current
Familylinks Pittsburgh, PA,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collected room deposits, fees and payments.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Verified patient demographic information, copied documentation and directed to provided information.
  • Scheduled appointments in computer system.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
Receptionist, 08/2013 - 02/2019
Baptist Health Sherwood, AR,
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Scheduled and confirmed appointments .
Dental Assistant, 02/2008 - 06/2012
Myrtle Hilliard Davis Comprehensive Health Centers, Inc Saint Louis, MO,
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Documented patient dental health information, medical history and vital signs for future reference.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Dental Assistant , 02/2005 - 01/2008
Myrtle Hilliard Davis Comprehensive Health Centers, Inc Saint Louis, MO,
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Education
Associate of Science: Dental Assisting, Expected in 10/2004
-
San Bernardino County ROP - San Bernardino, CA
GPA:
Status -
High School Diploma: , Expected in 06/2003
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Foothill High School - Tustin, CA
GPA:
Status -

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Resume Overview

School Attended

  • San Bernardino County ROP
  • Foothill High School

Job Titles Held:

  • Front Desk Coordinator
  • Receptionist
  • Dental Assistant
  • Dental Assistant

Degrees

  • Associate of Science
  • High School Diploma

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