Knowledgeable and tolerant Front Desk Clerk with experience in successfully balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Well-trained clerical and customer service professional with solid background in Office settings. Professional demeanor and telephone etiquette with exceptional people skills and well-organized nature. Successful at operating in fast-paced environments to handle any administrative need.
- Perform all check-in and check-out task
- Welcome guest upon arrivals and engaged them in friendly while
conversation while performing check-in processes.
- Manage online and phone conversations
Provide information about our hotel, available rooms, rates and amenities
- Facilitated Front desk operations for busy high-volume hotel
- Inform customers about payment methods and verify their credit card data
Received incoming calls and coordinate with hotel staff to fulfill requests and resolve issues
- Closely monitor reservations to track incoming parties and special parties.
- Cultivate professional relationships with guest through active response and dedicate assistance, improving customer retention
- Handle customer complaints in a professional manner and rectified issues to complete satisfaction.
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