Courteous and professional with a great sense of humor.Front Desk Agent effective at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to guarantee guests' satisfaction and comfort.Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.Dynamic Hotel Desk Clerk highly successful at juggling multiple priorities at any given time while delivering superb service with a smile.Enthusiastic Personal Assistant who is a fast learner and can deliver results quickly.Outstanding Personal Assistant driven to provide excellent support to busy business professionals with little guidance. Expert in Excel functions, invoicing and multi-tasking.Accurate, assertive and adaptable Personal Assistant who can effectively multi-task in challenging situations and meet critical deadlines.
Account services manager for platinum guests.Customer Interface
Issued room keys and escort instructions to bellhops.Kept records of room availability and guests' accounts, manually or using computers.Assisted guests with any special requests during their visits.Contacted housekeeping or maintenance staff when guests reported problems.Greeted and registered guests and issued room keys.Delivered requested items to guests' rooms.Processed credit card transactions during the checkout process.Referred guests to local restaurants and recommended attractions in the area.Greeted all guests in a courteous and professional manner.Fostered strong working relationships with all hotel departments.
Processed guest payments for room charges, food and beverage charges and phone charges.Greeted and registered guests and issued room keys.Delivered requested items to guests' rooms.Issued room keys and escort instructions to bellhops.Kept records of room availability and guests' accounts, manually or using computers.Recorded guest comments or complaints, referring customers to managers as necessary.Assisted guests with any special requests during their visits.Contacted housekeeping or maintenance staff when guests reported problems.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Job Titles Held: