5 years of experience providing customer support in busy call center environments for public utility and hostility. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Dedicated and focused administrative assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Employee training and development
Increased office organization by developing more efficient filing system and customer database protocols.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Promoted to front desk supervisor after six months of employment.
Maintained the front desk and reception area in a neat and organized fashion.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.
Accounts payable, basic, bookkeeping, closing, clients, Customer Service, data entry, delivery, Detail oriented, dictation, facsimile, filing, financial, funds, ink, insurance, laundry, managerial, market, Marketing/Sales, meetings, merchandising, access, Excel, mail, office, office machines, office equipment, organizing, personnel, photocopiers, policies, processes, scanners, phone, Answer phones, 45 wpm, upgrade, verbal skills, voice mail, word processing, written
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