Knowledgeable and experienced customer service oriented leader. Effectively led a NCAA DII soccer team by utilizing a team-building philosophy to encourage a cooperative and cohesive group. Result orientated person with excellent communication and intrapersonal skills. Created and contributed to a total team effort to achieve goals and maintain excellence.
Skills
Leadership
Customer Service
Time management
Incidents management
Issue response and resolution
Editing and proofreading
Meeting planning
High-energy attitude
Problem-solving abilities
Oral and written communications
Safety
Experience
08/2021 to Current
Front Desk AssociateNemacolin Woodlands Resort – Mcmurray, PA,
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Handled payment processing and provided customers with receipts and proper bills and change.
Managed guest check-in and check-out procedures, reservations and payments.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Managed customer complaints and rectified issues to complete satisfaction.
Verified and collected client payments.
Delivered friendly and knowledgeable support to current and prospective customers.
Answered phone and emails to make reservations and take guest information.
03/2019 to 08/2021
NCAA Division II CaptainSaint Martin's University – City, STATE,
Leadership and development training.
Created and developed team goals within weekly, monthly, and seasonal expectations and objectives.
Relieved burden on coaches by leading practice sessions and handling team meetings.
Helped with conflict management between coaches and players.
Led by example and held myself to superior standards and expectations.
Emphasized a total team environment to ensure inclusion of all athletes, especially newer members.
Able to maintain National Honors Society and Captain of NCAA DII Soccer program through effective time management and multi-tasking.
02/2020 to 03/2020
Hostess/Server AssistantRed Lobster Restaurant – City, STATE,
Greeted guests and gathered information to seat groups or place on waitlist.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Monitored dining area to assess server capacity and estimate wait times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Accommodated guests with children and special needs to promote comfortable dining experience.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Stayed attentive to server availability and table turnover to seat guests quickly.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Collected reservation information and communicated updates to guests via mobile device or in-person.
07/2017 to 08/2019
Coaching Staff MemberRowland High School – City, STATE,
Managed regular and post-season soccer practices
Mentored and encouraged youth to develop strong work ethic by being positive role model and practicing skills regularly.
Observed culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
Checked equipment and monitored common areas to maintain proper upkeep while remaining vigilant on safety.
Oversaw rigorous practice sessions to enhance individual skills and team gameplay.
Applied evaluation techniques and personal knowledge to assess abilities to assign players to correct positions on team.
Readied team to compete in tournaments and other special events.
Managed travel arrangements for coaching staff and players.
Assisted with fundraising events to raise funds for team travel and other expenses.
Drafted and distributed packets for student-athletes outlining rules and expectations.
Communicated effectively with coaches and fellow athletes, including organizing meetings.
Educated athletes in rules, strategies, sportsmanship and performance principles.
Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
Worked closely in training capacity with fellow student-athletes during off-season.
Education and Training
Expected in 05/2021 to to
Bachelor of Arts: Political Science Saint Martin's University - Lacey, WA GPA:
Expected in 06/2018 to to
Associate of Arts: Liberal Arts And Social Sciences San Bernardino Valley College - San Bernardino, CA GPA:
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