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Front Desk Associate Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Knowledgeable and experienced customer service oriented leader. Effectively led a NCAA DII soccer team by utilizing a team-building philosophy to encourage a cooperative and cohesive group. Result orientated person with excellent communication and intrapersonal skills. Created and contributed to a total team effort to achieve goals and maintain excellence.

Skills
  • Leadership
  • Customer Service
  • Time management
  • Incidents management
  • Issue response and resolution
  • Editing and proofreading
  • Meeting planning
  • High-energy attitude
  • Problem-solving abilities
  • Oral and written communications
  • Safety
Experience
08/2021 to Current Front Desk Associate Nemacolin Woodlands Resort | Mcmurray, PA,
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Verified and collected client payments.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Answered phone and emails to make reservations and take guest information.
03/2019 to 08/2021 NCAA Division II Captain Saint Martin's University | City, STATE,
  • Leadership and development training.
  • Created and developed team goals within weekly, monthly, and seasonal expectations and objectives.
  • Relieved burden on coaches by leading practice sessions and handling team meetings.
  • Helped with conflict management between coaches and players.
  • Led by example and held myself to superior standards and expectations.
  • Emphasized a total team environment to ensure inclusion of all athletes, especially newer members.
  • Able to maintain National Honors Society and Captain of NCAA DII Soccer program through effective time management and multi-tasking.
02/2020 to 03/2020 Hostess/Server Assistant Red Lobster Restaurant | City, STATE,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
07/2017 to 08/2019 Coaching Staff Member Rowland High School | City, STATE,
  • Managed regular and post-season soccer practices
  • Mentored and encouraged youth to develop strong work ethic by being positive role model and practicing skills regularly.
  • Observed culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
  • Checked equipment and monitored common areas to maintain proper upkeep while remaining vigilant on safety.
  • Oversaw rigorous practice sessions to enhance individual skills and team gameplay.
  • Applied evaluation techniques and personal knowledge to assess abilities to assign players to correct positions on team.
  • Readied team to compete in tournaments and other special events.
  • Managed travel arrangements for coaching staff and players.
  • Assisted with fundraising events to raise funds for team travel and other expenses.
  • Drafted and distributed packets for student-athletes outlining rules and expectations.
  • Communicated effectively with coaches and fellow athletes, including organizing meetings.
  • Educated athletes in rules, strategies, sportsmanship and performance principles.
  • Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
  • Worked closely in training capacity with fellow student-athletes during off-season.
Education and Training
Expected in 05/2021 Bachelor of Arts | Political Science Saint Martin's University, Lacey, WA GPA:
Expected in 06/2018 Associate of Arts | Liberal Arts And Social Sciences San Bernardino Valley College, San Bernardino, CA GPA:
Activities and Honors
  • Chi Alpha Sigma, National Honors Society
  • Member of National Honors Society since 2017
  • All-Academic California State Honors 2019
  • PCAC All-Conference Selection 2019
  • GNAC All-Academic team 2020
  • GNAC All-Academic conference selection 2020
References

Heather Cato, Head Coach

Saint Martin's University

(573)-587-2419

HCato@stmartin.edu

Andrea Smith, Casualty Claims Adjuster

Farmers Insurance

(702)-498-4221

andrea.smith4@farmersinsurance.com

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Resume Overview

School Attended
  • Saint Martin's University
  • San Bernardino Valley College
Job Titles Held:
  • Front Desk Associate
  • NCAA Division II Captain
  • Hostess/Server Assistant
  • Coaching Staff Member
Degrees
  • Bachelor of Arts
  • Associate of Arts

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