LiveCareer-Resume

Front Desk Associate resume example with 1+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Remarkable sales associate providing superior level of customer service to guests and prospective guests. Proven ability to run sales, keep customers satisfied and resolve any conflicts that may arise. Technically-savvy, friendly, punctual and always prepared for any challenge.

Skills
  • Hospitality services
  • Multi-line phone systems
  • Microsoft Office
  • Customer service
  • Inventory management
  • Team management
  • Problem resolution
  • MS Office
  • Administrative skills
  • Sales expertise
  • Energetic self-starter
  • Retail merchandising expertise
  • Written and oral communication skills
  • Results oriented
  • POS system
  • Safe food handling
  • Certified Food handling Certification
Education and Training
Lacey Township High School Lanoka Harbor, NJ Expected in 06/1998 High School Diploma : - GPA :
Ocean County Vocational-Technical School Toms River, NJ Expected in 06/1998 Medical Assistant : - GPA :
Experience
Nemacolin Woodlands Resort - Front Desk Associate
Mcmurray, PA, 12/2019 - 03/2020
  • Greeted, registered and assigned guests to rooms.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Monitored reservations to track incoming parties and special events.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
  • Answered the phone and emails to make reservations and take guest information.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Drove loyalty by encouraging guests to sign up for rewards programs and return to brand for future accommodation needs.
Mhc Equity Lifestyle Properties - Event Specialist
Morgan Hill, CA, 08/2019 - 12/2019
  • Planned and directed marketing events with marketing programs generating 10 times target goal of qualified leads.
  • Compiled comprehensive lists describing product and service offerings.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Opened kitchen each shift by preparing ingredients, equipment and workstations to meet day's needs.
  • Followed recipes and customer request details to prepare high-quality, delicious meals.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Maintained organized, clean and sanitized work areas to meet company and regulatory requirements.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Dollar Tree - Sales Floor Associate
Pasadena, TX, 10/2018 - 07/2019
  • Provided every customer with professional and polite support for sales and service needs.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Created attractive product displays to enhance customer experiences and boost sales.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Developed creative merchandising displays to achieve optimum visibility on key products.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
  • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
  • Provided customers with unparalleled service and support for both in stock and back-ordered items, including placing special orders and calling other stores to find desired merchandise.

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Resume Overview

School Attended

  • Lacey Township High School
  • Ocean County Vocational-Technical School

Job Titles Held:

  • Front Desk Associate
  • Event Specialist
  • Sales Floor Associate

Degrees

  • High School Diploma
  • Medical Assistant

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