* BSL obtained by American Heart Association on 3/24/2022
Welcoming Front Desk Associate with 2 years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Client-focused Front Desk Agent with outstanding ability to multitask and provide specialized care. Detail-oriented worker with knowledge of bookkeeping and daily auditing. Success and providing excellent care in high-stress situations. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Maintained cleanliness and organization of front desk area.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Attended to front office needs by greeting visitors and providing assistance.
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
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