Front Desk Associate Resume Example
Very knowledgeable of coffee shop operations including impeccable customer service, staff management, supply ordering and creating warm, welcoming environments. Being a part of the Caribou team for 2 years, I have acquired excellent memory for complex drink requests, the ability to upsell products in a respectful and thoughtful manner, and have become even better at having meaningful and important conversations with my customers. After experiencing the job of a barista and a person in customer service, I am a reliable greeter with personable demeanor and outstanding knowledge of customer service. I am quite detail-oriented with commitment to professionalism and excellence.
- Credit Card Handling
- Registration
- Multi-Line Phone Systems
- Conflict Resolution
- Sales
- Cleaning
- New Product Information
- Customer Complaint Resolution
- Sorting and Labeling
- Cash Handling
- Staff Management
- Social perceptiveness
- Time management
- Problem-solving skills
- Product development
- Beverage preparation
- Smoothie Making
- Product Displays
- Menu Memorization
- Food Preparation and Safety
- Exceptional Customer Service
- Coffee Machinery
- Adaptive and Creative
- Excellent Memory
- Opening and closing duties
- Sales expertise
- New hire training
- Graphic design
- Coursework in Marketing, Intro to Business, Algebra, and Principles of Management.
- Received high score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
- Received a certificate from the State of Wisconsin for completing a credited work-study class during my last year of High School.
Dartmouth , MA07/2020 - 10/2021
- Used computer to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Explained details regarding property, including fitness equipment, spa services, tanning booths, and gym rules to acclimate patrons to resort environment.
- Maintained cleanliness and organization of front desk area.
- Maintained cleanliness around fitness equipment.
Glenwood Springs , CO03/2019 - 09/2020
- Recommended products based on solid understanding of individual customer needs and preferences.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Educated coworkers and customers about new products.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized ingredients and recipes for all of Caribou's specialty drinks.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Howell , MI04/2018 - 10/2018
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Documented reservations and communicated changes to guests using our restaurants iPad.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Informed servers of newly seated parties for speedy service.
I started playing volleyball in 8th grade and played all the way until my senior year of high school. Playing on a team is one of the greatest things I have done. It taught me to be a very team-oriented woman and a great listener. I will always cherish the time I played volleyball and have acquired skills that I will use for the rest of my life.
I've always been a very artistic person. Every since kindergarten I've loved everything about art. Once I got to high school I took an art class every year. I took painting, pottery, and two basic art classes. Through each one of those classes, I always was excelling in my work. My art teacher loved my work and even featured one of my pieces of art in our schools art show where pieces were being auctioned off. This got me really thinking deep about what I want to do with the rest of my life going into college. I started looking a lot into interior design, so I enrolled in the interior design class my High School offered. Within the first week of taking that class I knew I wanted to peruse a career in Interior Design. My teacher in class class was always very impressed with my work and told me she knew Id be a great interior designer someday if I keep up the good work. Interior design is my passion.
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Resume Overview
School Attended
- Prescott High School
- Inver Hills Community College
Job Titles Held:
- Front Desk Associate
- Barista
- Hostess
Degrees
- High School Diploma
Associate of Applied Science : Contemporary Business Practice
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