front desk associate resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Competent college student prepared to utilize my double major in Criminal Justice and German. I have been passionate about Criminal Justice and Law since high school.

  • Problem-Solving
  • Customer Service
  • Time Management
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Decision Making
  • Inquiry Response
  • Computer Skills
  • Hospitality Services
  • Quick Learner
05/2021 to Current
Front Desk Associate Ethan Allen Corte Madera, CA,
  • Consistently meeting commission high sales closing rates.
  • Delivering friendly and knowledgeable support to current and prospective customers.
  • Consulting customers in retail skincare.
  • Answering phone calls to respond to customer inquiries and transferring calls to appropriate staff members.
  • Handling payment processing and providing customers with receipts and proper bills and change.
  • Welcoming patrons to front desk and engaging in friendly conversations while conducting check-in process.
07/2020 to 05/2021
Hostess Beaver Creek Ski Resort Beaver Creek, CO,
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Communicated updates to guests via mobile device or in-person.
07/2019 to 06/2020
Restaurant Busser Omni Hotels Omaha, NE,
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Served water, coffee and soft drinks and offered refills to promote excellent customer service.
  • Greeted customers to seat patrons at tables according to availability and customer preferences.
  • Maintained stock and cleanliness of stations for meal periods with silverware, linens, and condiments.
  • Helped employees complete required activities during peak periods.
  • Observed tables to tend to guest needs and identify customer service opportunities.
Education and Training
Expected in 05/2024 to to
: Criminal Justice And German
University of North Carolina At Charlotte - Charlotte, NC
  • Pre-Law Club Member
  • Chancellor's List Freshmen Year (4.0 GPA)
  • Dean's List Fall Semester 2021
  • 3.68 GPA
  • Double Major in Criminal Justice and German
  • Zeta Tau Alpha Sorority Member
  • Working part time during school
  • Apprenticeship with John Cole- Business Law
Expected in 06/2020 to to
High School Diploma:
Lake Norman Charter High School - Huntersvillle, NC,
  • 3.72 GPA
  • Duel Enrollment at Central Piedmont Community College (4.0 GPA)
  • National Honor Society of High School Scholars Member
  • Summer Language Immersion Program in Muenster, Germany (8 Weeks)
  • Pre-Med Club Member
  • Exploring Program Internship at Lake Cross Veterinary Clinic (2016-2017)
  • Internship at Novant Health Matthews Medical Center (2018-2019)
  • Trained and competed in rated Dressage competitions with my horse (2014-2018)
  • Trained and sold a resale pony (2015-2017)
Expected in 06/2020 to to
Central Piedmont Community College - Charlotte, NC
  • Duel enrollment with Lake Norman Charter High School senior year
  • 4.0 GPA
  • 12 credit hours completed

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Resume Overview

School Attended

  • University of North Carolina At Charlotte
  • Lake Norman Charter High School
  • Central Piedmont Community College

Job Titles Held:

  • Front Desk Associate
  • Hostess
  • Restaurant Busser


  • High School Diploma

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