Motivated customer service expert excelling in listening to customer needs, articulating product benefits and creating solutions that
provide value to the customer. An unwavering commitment to customer service, with the ability to build productive relationships,
resolve issues and win customer loyalty. Strategic-relationship/partnership-building skills - listen attentively to solve problems
02/2017 to Current
Front Desk AssociateMassage Envy － Jacksonville, Fl
Selling memberships, gift cards and retail products.
Able to meet strict sales goals on a monthly basis.
the guest's need, developing rapport, giving tours, presenting
memberships and handling objections.
Must have the ability to memorize
and abide by the provided script.
and maintaining an excellent experience for members/guests through
attentive service and a positive attitude with a focus on customer
Learning operational software- Millennium & Microsoft based products.
Assisting Managers with day to day operations- booking appointments, answering phones, checking members in and out, etc.
06/2016 to 02/2017
Customer Service RepCitibank － Jacksonville, Fl
Provide optimal customer service and handling customer complaints and questions
Handle client questions in regards to payment inquires, account inquires, online troubleshooting, statement inquires.
Maintain positive work
environment and treat all coworkers with respect.
Greeting customers as valued clients, described products to customers.
Answered an average of [65-75] calls per day by addressing customer inquiries, solving problems and providing new
01/2015 to 06/2016
Front End ManagerChick-Fil-A Butler Pointe － Jacksonville, Fl
Responsible for all employee scheduling to ensure wages were in line with the budget.
Managed safe deposits and balanced
out all cash from front counters daily.
Provide optimal customer service and handling customer complaints and questions.
Ensure that all Team Members work the proper pace to maintain the restaurants speed of service guidelines.
stations are clean and follow the Servsafe food handling procedures.
Retrieve cash out of the safe to ensure all registers
maintain the proper amount.
Maintain positive work environment and treat all coworkers with respect.
Earned management trust by becoming a key holder.
Addressed customer questions, calls, conplaints.
Education and Training
Associate of ArtsFlorida State College at Jacksonville － Jacksonville, Fl
High School DiplomaEagles View Academy － Jacksonville, Fl
Great communication skills.
Client relations(handling any client complaints or issues)