A creative support professional with a record of increased responsibility. Proficient in prioritizing and completing
tasks in a timely manner, yet flexible to multitask when necessary. Customer focused with diverse industry
experience including insurance, publishing, non-profit and retail. Enjoys learning new programs and processes.
A team player who is attentive to detail and able to work in a fast paced environment. Excellent oral and written
communication skills. Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fastpaced
environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer
service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of
the organization and public. Excellent problem solving and negotiating skills. Able to make decisions
independently and quickly with minimal escalations.
Microsoft Office proficiency
Professional and mature
Strong problem solver
Advanced MS Office Suite knowledge
Dedicated team player
Strong interpersonal skills
Planned and executed all aspects of a major office headquarter move.Increased office organization by developing more efficient filing system and customer database protocols.
Front Desk Associate November 2013 to CurrentElite Care Medical － Houston, TX
Responsible for training the front desk supervisor and front desk associates to assist with sales bookings.
Oversaw all front desk operations, including maintaining proper inventory of medical supplies, coordinating appropriate shift coverage and maintaining and ensuring accuracy of cash banks for front desk associates and other departments.
Performed front-end administrative functions including managing day-ending cash register balances, overall daily profit and loss summaries, sales associate scheduling and training, and customer service desk operations.
Front desk medical management which included scheduling patients' medical screenings and follow up to obtain results, medical records management.
Front desk duties: check patients in and out, data entry, input of charges and medical codes, transfer of medical records, receptionist duties Processing lab specimens, front desk receptionist, medical terminology, switchboard operation, translate Spanish and English as necessary, track cancelled appointment for medical procedures, forward to appropriate source.
Recruiter November 2013 to March 2015R.O.A.M.I.S. Inc. Staffing － Houston, TX
Organized and coordinated all recruitment activities and served as the recruiter at orientation.
Responsible for the recruitment, supervision, training and performance evaluation.
Work with Recruitment Specialist to develop and implement recruitment strategies, collect data associated with recruitment, prepare monthly reports through database query, analyze effectiveness of recruitment activities to determine future participation and/or opportunities for improvement to achieve desired results.
Recruited for open positions and performed the full life cycle of recruiting activities including sourcing and screening applicants, maintaining recruiting systems, drafting offer letters, providing follow-through with candidates, supporting hiring managers, and reporting recruiting statistics.
Develop daily recruitment reports used to collaborate with recruitment staff to review recruiting goals and develop a strategic recruiting plan for hard to recruit areas.
Hands on experience with proven results on advanced recruiting methods like socialmedia recruiting (LinkedIn recruiting, twitter), Boolean searches, Direct recruiting and.
Provided recruiting and staffing activities by working with managers to fulfill department staffing needs including Coordination of recruiting activities with employment agencies, online and other recruiting sources to source job applicants.
Provider June 2011 to February 2015Eternal Healthcare － Houston, TX
As a caretaker, I was tasked with watching and caring for the child while their mother was absent.
Act as caretaker to the facility cleaning floors, vacuuming, dusting, and keeping the facility tidy overall.
Responsible for ensuring child safety by observing children in their home to evaluate safety and the appropriateness of caretakers.
24-hour caretaker for children and actively helped organize daily activities to creatively keep the children positively engaged.
Private caretaker for two children between the ages of 10 and 15 years of age.
Duties consisted of caretaking of youth, homework assistance, meal preparation, educational and recreational game play, arts and crafts ect.
Communicated effectively with physicians, medical assistants, case managers, caretakers, and family members regarding patient care.
Assisted patients when discharged from hospital by transporting patient from room to hospital approved caretaker.
Dispatcher August 2008 to September 2014V.I.P.S. Transportation － Houston, TX
Dispatchers, responsible for high call volume customer service, dispatching, directing Coach Operators while in the field of their route, make quick reasonable decisions based on information reported to dispatcher.
Perform computer-aided dispatching work including receiving and dispatching emergency and non emergency calls fomedicalt, EMS, rescue and haz-mat response.
Verifying Medical insurances and scheduling appointments for patients, clerical duties obtaining patients information and data entry, transportation dispatching, routing and public transportation for patients.
Responsible for timely dispatch for non-emergency medical transportation for workers compensation claimants as well as other disabled individuals who needed transportation to their medical appointments.
Responds to instructions from emergency medical dispatcher and drive specially equipped emergency vehicle to administer first-aid treatment and transport sick or injured persons to medical facility.
I was Responsible for the dispatch and control of maintenance, field mess, fuel and ammunition, medical support, and organic transportation.
Taking client calls for both emergency and medical transports and controlling communications center while dispatching calls.
Determined work procedures, prepared work schedules, provided alternate directions and expedited workflow for 20+ field drivers with fleet dispatching for non-emergency medical transport company.
High School Diploma : Basics, 2008United Christians Academy － Houston, TX, United States
Completed classes required for
General Studies Diploma and have obtain the General Studies Diploma
During my high school years I
decided to focus only on my studies and look for a job after I graduated
from high school and obtained my diploma.
HS Diploma General Studies .
Nursing, 2014Smithood Medical Institute － Houston, TX, United States
Graduating the CNA course
taught me the skills I need to perform my job as a Certified Nursing
Home Health, Person Care, Vital
signs, CPR Certified, First Aide Certified and Certified Nurse Aide,
Transporting Patients, Customer Service Skills, Well Communication Skills,
Well organized and attentive To Details.
Achieved accreditation and
testing site approval by the National Health Career Association for
Certified Clinical Medical Assistant.
As a Front Desk administrative
and clerical person, I perform a variety of duties associated with the
treatment of patients in a health care setting.
Customer Service Representative
and Management, extensive experience with medical insurance, medical
billing, dispatching and small office management including payroll.
Monitored dispatch radios and
received mission reports and sent up time sensitive medical evacuation
Clerical Office Skills: Multi
line Phone System / Data Input / Filing Systems / Clerical Appointments /
Faxing / Copier .
With over five years
experience in the position of the front desk receptionist / clerical
assistant, I can offer a high standard of customer service and clerical
Highly proficient in
administrative and clerical duties, such as: typing documents and
dictating notes, administrative and clerical duties, and answering
Computers, printers, copiers,
scanners, email, fax, basic office equipment, filing, reception,
switchboard, general clerical, customer clerical, key data entry,
keypunch data entry, typing.
Gathering, sorting and
batching of documents according to checklist types, work types or client