Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.Ā effective at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to guarantee guestsā satisfaction and comfort.
Highlights
Eager to try new things and a quick learnerĀ
Work well within groups and independently
Ā Provide customers with prompt service
Greet customers in a friendly and welcoming mannerĀ
Eager to take courses or additional training in order to develop new skillsĀ
Reliably follow rules, policies and proceduresĀ
Front desk training
Concierge duties
Communicates effectively
Reading comprehension
Exceptional multi-tasker
Active listening skills
Customer service expert
Telecommunication skills
Education
Stevens Henager CollegeBoise , IDExpected in July 2012 ā āBachelor of Science:Business Administration - GPA:
University of PhoenixBoise, IDExpected in ā ā:Public Administration - GPA:
Experience
Hilton Grand Vacations - Front Desk Agent Capistrano Beach, CA, 03/2014 - CurrentGreeted and registered guests and issued room keys. Greeted all guests in a courteous and professional manner.Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. Processed guest payments for room charges, food and beverage charges and phone charges. Processed credit card transactions during the checkout process. Recorded guest comments or complaints, referring customers to managers as necessary. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems. Delivered requested items to guestsā rooms.
Cadia Healthcare - Night Auditor Rehoboth Beach, DE, 05/2012 - 03/2014Collected customer feedback and made process changes to exceed customer satisfaction goals.Ā Built customer loyalty by placing follow-up calls for customers who reported product issues.Ā Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Ā Recorded guest comments or complaints, referring customers to managers as necessary.Ā Kept records of room availability and guests' accounts, manually or using computers.Assisted guests with any special requests during their visits.Contacted housekeeping or maintenance staff when guests reported problems.
Ross Stores Inc - Stock Member City, STATE, 03/2012 - 11/2013Completed floor replenishment to guarantee size availability and promote customer satisfaction.Ā Held each team member accountable for achieving brand and performance goals.Processed shipments and maintained organized stock shelves. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Skills
Ā Patience,Ā Cash handling Shipping and receiving Professional and friendly Careful and active listener Multi-tasking,Ā Creative Problem Solving andĀ Goal Oriented Focus andĀ Willingness to Learn
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