(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations. effective at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to guarantee guests’ satisfaction and comfort.
  • Eager to try new things and a quick learner 
  • Work well within groups and independently
  •  Provide customers with prompt service
  • Greet customers in a friendly and welcoming manner 
  • Eager to take courses or additional training in order to develop new skills 
  • Reliably follow rules, policies and procedures 
  • Front desk training
  • Concierge duties
  • Communicates effectively
  • Reading comprehension
  • Exceptional multi-tasker
  • Active listening skills
  • Customer service expert
  • Telecommunication skills
Stevens Henager College Boise , ID Expected in July 2012 Bachelor of Science : Business Administration - GPA :
University of Phoenix Boise, ID Expected in : Public Administration - GPA :
Hilton Grand Vacations - Front Desk Agent
Capistrano Beach, CA, 03/2014 - Current
Greeted and registered guests and issued room keys. Greeted all guests in a courteous and professional manner.Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. Processed guest payments for room charges, food and beverage charges and phone charges. Processed credit card transactions during the checkout process. Recorded guest comments or complaints, referring customers to managers as necessary. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems. Delivered requested items to guests’ rooms.
Cadia Healthcare - Night Auditor
Rehoboth Beach, DE, 05/2012 - 03/2014
Collected customer feedback and made process changes to exceed customer satisfaction goals. Built customer loyalty by placing follow-up calls for customers who reported product issues. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Recorded guest comments or complaints, referring customers to managers as necessary. Kept records of room availability and guests' accounts, manually or using computers.Assisted guests with any special requests during their visits.Contacted housekeeping or maintenance staff when guests reported problems.
Ross Stores Inc - Stock Member
City, STATE, 03/2012 - 11/2013
Completed floor replenishment to guarantee size availability and promote customer satisfaction. Held each team member accountable for achieving brand and performance goals.Processed shipments and maintained organized stock shelves. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
 Patience, Cash handling Shipping and receiving Professional and friendly Careful and active listener Multi-tasking, Creative Problem Solving and Goal Oriented Focus and Willingness to Learn
Additional Information
  • Awards: Dean's List: December 2009
  • Dean's List: June 2012
  • Employee of the Month: December 2012

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School Attended

  • Stevens Henager College
  • University of Phoenix

Job Titles Held:

  • Front Desk Agent
  • Night Auditor
  • Stock Member


  • Bachelor of Science

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