Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations. effective at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to guarantee guests' satisfaction and comfort.
Eager to try new things and a quick learner
Work well within groups and independently
Provide customers with prompt service
Greet customers in a friendly and welcoming manner
Eager to take courses or additional training in order to develop new skills
Reliably follow rules, policies and procedures
Front desk training
Active listening skills
Customer service expert
La Quinta Inn and Suites Boise , IDFront Desk Agent 04/2014 to CurrentGreeted and registered guests and issued room keys. Greeted all guests in a courteous and professional manner.Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. Processed guest payments for room charges, food and beverage charges and phone charges. Processed credit card transactions during the checkout process. Recorded guest comments or complaints, referring customers to managers as necessary. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems. Delivered requested items to guests' rooms.
Holiday InnBoise , IDNight Auditor06/2012 to 04/2014Collected customer feedback and made process changes to exceed customer satisfaction goals. Built customer loyalty by placing follow-up calls for customers who reported product issues. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Recorded guest comments or complaints, referring customers to managers as necessary. Kept records of room availability and guests' accounts, manually or using computers.Assisted guests with any special requests during their visits.Contacted housekeeping or maintenance staff when guests reported problems.
Ross Stores IncBoise, IDStock Member04/2012 to 12/2013Completed floor replenishment to guarantee size availability and promote customer satisfaction. Held each team member accountable for achieving brand and performance goals.Processed shipments and maintained organized stock shelves. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Bachelor of Science:Business Administration July 2012Stevens Henager College, Boise , ID, United States of America
Public Administration University of Phoenix, Boise, ID, United States of America
Patience, Cash handling Shipping and receiving Professional and friendly Careful and active listener Multi-tasking, Creative Problem Solving and Goal Oriented Focus and Willingness to Learn