Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations. effective at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to guarantee guests’ satisfaction and comfort.
Highlights
  • Eager to try new things and a quick learner 
  • Work well within groups and independently
  •  Provide customers with prompt service
  • Greet customers in a friendly and welcoming manner 
  • Eager to take courses or additional training in order to develop new skills 
  • Reliably follow rules, policies and procedures 
  • Front desk training
  • Concierge duties
  • Communicates effectively
  • Reading comprehension
  • Exceptional multi-tasker
  • Active listening skills
  • Customer service expert
  • Telecommunication skills
Education
Stevens Henager College Boise , ID Expected in July 2012 Bachelor of Science : Business Administration - GPA :
University of Phoenix Boise, ID Expected in : Public Administration - GPA :
Experience
Hilton Grand Vacations - Front Desk Agent
Capistrano Beach, CA, 03/2014 - Current
Greeted and registered guests and issued room keys. Greeted all guests in a courteous and professional manner.Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. Processed guest payments for room charges, food and beverage charges and phone charges. Processed credit card transactions during the checkout process. Recorded guest comments or complaints, referring customers to managers as necessary. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems. Delivered requested items to guests’ rooms.
Cadia Healthcare - Night Auditor
Rehoboth Beach, DE, 05/2012 - 03/2014
Collected customer feedback and made process changes to exceed customer satisfaction goals. Built customer loyalty by placing follow-up calls for customers who reported product issues. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Recorded guest comments or complaints, referring customers to managers as necessary. Kept records of room availability and guests' accounts, manually or using computers.Assisted guests with any special requests during their visits.Contacted housekeeping or maintenance staff when guests reported problems.
Ross Stores Inc - Stock Member
City, STATE, 03/2012 - 11/2013
Completed floor replenishment to guarantee size availability and promote customer satisfaction. Held each team member accountable for achieving brand and performance goals.Processed shipments and maintained organized stock shelves. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Skills
 Patience, Cash handling Shipping and receiving Professional and friendly Careful and active listener Multi-tasking, Creative Problem Solving and Goal Oriented Focus and Willingness to Learn
Additional Information
  • Awards: Dean's List: December 2009
  • Dean's List: June 2012
  • Employee of the Month: December 2012

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good

resume Strength

  • Length

Resume Overview

School Attended

  • Stevens Henager College
  • University of Phoenix

Job Titles Held:

  • Front Desk Agent
  • Night Auditor
  • Stock Member

Degrees

  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: