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Front Desk Agent Resume Example

Resume Score: 70%

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FRONT DESK AGENT
Professional Summary
[Type text][Type text][Type text] My objective is to use my skills to become an asset to the company. Excellent written and spoken communication
Skills
  • Microsoft Word, Excel, PowerPoint
  • Proficient Spanish
  • Flexible
  • Reliable and dependable
  • Attention to detail
  • Cheerful and energetic
  • High customer service standards
  • Strong problem solving ability
  • Skills
Publications
"Certificate of Proficiency" Regional Occupational Program, Retail Marketing, December 2012 "Certificate of Recognition" California State Assembly 2013 "Care Champion Nominee" November 2014, DoubleTree Resort by Hilton "Employee of the Month" May 2016, Hampton Inn & Suites by Hilton
Work History
Front Desk Agent, 01/2015 to Current
Company Name – City, State
  • Issued room keys and instructions to GSAs.
  • Assisted guests with special requests during their visits to make their stay as pleasant as possible.
  • Contacted housekeeping or maintenance staff when guests reported issues.
Guest Services Agent, 06/2014 to 12/2014
City, State
  • Recorded guest comments and managed complaints.
  • Issued room keys and escort instructions to GSAs.
  • Assisted guests with special requests during their visits to make stays extra special.
  • Contacted housekeeping or maintenance staff when guests reported issues.
Customer Service Representative, 08/2013 to 02/2014
Company Name – City, State
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Created special touches to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
Education
High School Diploma: Retail Marketing, 2013
Burbank High School - City, State
Retail Marketing
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Resume Overview

School Attended

  • Burbank High School

Job Titles Held:

  • Front Desk Agent
  • Guest Services Agent
  • Customer Service Representative

Degrees

  • High School Diploma : Retail Marketing , 2013

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