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Front Desk Agent Resume Example

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FRONT DESK AGENT
Professional Summary
Hello, my name is Samantha Juah. I am a professional and ambitious customer service specialist with over three years of experience in a fast-paced, team-based environment.  I have an excellent work ethic and open availability. I am also a fast learner with great communication skills and I remain alert and dedicated from the minute I clock in. I believe in hard work and persistence and I have the ability to work independently as well as a part of a team. 
Skilllllllllsss
  • Exceptional communication skills
  • Exceptional communication skills
  • Quick learner
  • Strong client relations
  • Proficient in cash management
  • Strategic sales knowledge
  • Credit card processing
  • Multi-line phone talent
  • Comfortable standing for long time periods 
  • Front desk experience
  • Courteous
  • Computer knowledge
  • OPERA knowledge
  • Guest satisfaction specialist
  • Diligent
  • Skilled negotiator
  • Ability to handle and resolve problems -          Reliable, punctual and committed to customer service 
Work History
Front Desk AgentAug 2014 - Current
Blackberry FarmLouisville , TN
  • Greeted and welcomed all hotel guests with a smile.
  • Answered telephone calls and responded to inquiries.
  • Processed several reservations daily.
  • Accommodated all guests' requests in a timely manner.
  • Handled and balanced cash drawer.
  • Verified that personal and payment information on guest accounts was accurate and complete.
ServerAug 2012 - May 2014
Ruth's Chris Steak House, Inc.Sarasota , FL
  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Cleaned and inspected galley equipment, kitchen appliances, and work areas
  • Cleaned and inspected galley equipment, kitchen appliances, and work areas
  • Worked stations including pizza, omelet, soup, salad, sandwich, and dessert at a busy cafeteria.
  • Responsible for the production and plating of desserts.
  • Spoke with patrons to ensure satisfaction with food and service
Education
Bachelor of Science: Finance Current
West Chester UniversityCity, State
  • Coursework in Accounting, Finance and Statistics
  • 3.4 GPA
Additional Information
Build Your Own Now

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

76Average
Resume Strength
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • West Chester University

Job Titles Held:

  • Front Desk Agent
  • Server

Degrees

  • Bachelor of Science : Finance Current

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