''Enthusiastic Retail Professional With Hands-On Experience In Customer Service, Payment Processing And Sales, Focused On Providing Excellent Professional Window And Carpet Cleaning Services To Residential Homeowners And Hotel's, Professional Housekeeper With Strong Organizational And Multi- tasking Skills.'' Professional Cashier And Attendant With Strong And Unique And Multi-Tasking Skill And With Extraordinary Attitude And Discipline And Always Smiles And Happy To Do My Job.
Skills
Sanitation
Retail Marketing
Inventory
Stoking
Front Desk
Receptionist
Retail Sales
Cashier
Housekeeping
Cashiering
Customer Service
Room Inventory
Cash Transactions
Fluent in [English] and [Spanish]
Hospitality Services
Hotel Room Cleaning
Food Service
Cash Handling
Maintenance
Laundry Duties
Houseman
Night Auditor
Male Attendant
Experience
09/2016 to 09/2020
Front Desk”Cashier” & Male AttendantPalm Beach Singer Island Resort & Spa Luxury – City, STATE,
I Was Cashier, Doing Male Attendant Job His Give A Tour, Clean The Male Side, Put Fresh Fruit, Clean Towel, Put Snack, Tea, Prepared Everything For The Next Day, Answer Call, Make Appointment At The Compute, I Served Champagne, Mimosa, Order Food For The Guest, Make The Guest Happy Sold $[Amount] in spa retail items and gift cards in a [Number]-month period Researched various types of spa therapies and treatments to be better informed of spa services Advised guests on special events and product promotions Performed receptionist functions such as appointment scheduling and spa tours Maintained calm, professional and fully functional facility at all times Informed guests of spa services, programs and activities over the phone and in person Kept work area clean and neat to stay productive Provided accurate product and merchandise information to customers Introduced corporate policies, procedures and work rules to new spa employees Oversaw an inventory of items that were placed in each guest room Responded to needs and requests of spa director Collected trash and soiled linens from treatment areas Also I Have Experience At Houseman, Housekeeping, Room Attendant & Laundry & Retail & Cashier.
12/2011 to 09/2016
Cashier & Housekeeping AttendantSaks Fifth Avenue – City, STATE,
Attending And Helping The Guest With Everything They Need, Clean Everything, Organize Everything For The Next Shift, Pick Up The Garbage, Clean My Desk Paper, Talk With The Client, Sell Product.
Provided deep cleaning services for areas in need of additional sanitation Managed client laundry with proper care and attention to needs of different linens and articles of clothing Delivered special request items such as cribs to guest rooms Maintained hotel locker rooms, lounges and back of house areas Washed and polished glass windows and doors to keep entryways clear and professional Cleaned and dusted cobwebs on light fixtures, baseboards and window sills Replenished guest supplies and amenities Organized supplies for efficient use based on expected customer needs Informed supervisor when supplies were low Collected trash from receptacles and surfaces, discreetly removing items for disposal Also I Have Experience At Houseman, Housekeeping, Room Attendant & Laundry & Retail & Cashier.
01/2007 to 11/2011
Front Desk”Cashier” & HousekeepingHyatt House – City, STATE,
Approach all encounters with guests and employees in a friendly, service oriented manner.
Perform opening and closing Front Desk procedures.
Greeting and welcoming guests in the lobby.
Assist guests with check-in and check-out, room transfers, group arrivals.
Answer questions and address complaints.
Communicate guests’ requests and complaints to the appropriate department.
Answer all incoming calls and redirect them.
Make reservations for guests.
Up-Sell guest rooms and promote hotel amenities.
Accept payments.
Assist guests with inquiries and requests.
Set up wake up calls, provide information about local attractions, restaurants and happenings in the hotel.
Coordinate with Bell Staff and Concierge any quest inquiries.
Communicate with hotel staff on the status of guest rooms and guest requests.
Maintain a clean and neat front desk area.
Oversee the distribution of incoming and outgoing mail.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and a name tag when working.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees.
Meet and exceed guests’ expectations by anticipating the services they might require.
Also I Have Experience At Houseman, Housekeeping, Room Attendant & Laundry & Retail & Cashier.
Education and Training
Expected in 07/2007
High School Diploma: Atlantic Southeastern Academy - Miami, FL, GPA:
Certifications
CUSTOMER SERVICE ORIENTED
RETAIL MARKETING
INVENTORY
STOCKING
MARKETING PROMOTIONS
CUSTOMER INQUIRIES
FRONT DESK
RECEPTIONIST
SCHEDULING
RETAIL
CASHIERING
CUSTOMER SERVICE
RETAIL SALES
CASHIER
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