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Front Counter Manager Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Customer-oriented Retail Manager with over 28 years of experience in building relationships, developing marketing campaigns, cultivating partnerships, retaining top accounts and growing profit channels. Knowledgeable in Microsoft office, internet, etc. Tactical team builder with expertise in introducing products, implementing pricing models and determining customer needs to deliver effective solutions.

Skills
  • Merchandise display
  • Customer assistance
  • Product processing
  • Business performance analysis
  • Driving business growth
  • Decision-making
  • Clerical
  • Microsoft Office
  • People skills
  • Multitasking
  • Basic math
  • Customer outreach
  • GPS and map navigation
  • Product delivery
  • Understanding of load inventory
  • Basic automobile mechanic
  • Fuel safety understanding
  • Skilled forklift operator
  • Excellent sense of direction
  • Pallet jack and hand truck operation
  • Lifts up to 150 pounds
  • Supervision
  • Cargo handling
  • Equipment operation
  • Trash removal
  • Customer service
  • Leadership
  • Maintenance & Repair
  • Flexible
  • Active listening
  • Work ethic
  • Computer skills
  • Conflict resolution
  • Training & Development
  • Product displays
  • Safety methods
  • Merchandise stocking
  • Loss prevention
  • Friendly, positive attitude
  • Organization
  • Credit card payment processing
  • Customer relations
  • Microsoft Office expertise
  • Product organization
  • Sales expertise
  • Courteous demeanor
  • Inbound and Outbound Calling
  • Shipping and receiving understanding
  • Retail sales customer service
  • Customer assistance
  • Payment processing
  • Cash management
  • Cash counting machine operations
  • Merchandise restocking
  • Staff mentoring
  • Cash drawer balancing
  • Cash register operation
  • Ordering and stocking
  • Security monitoring
  • Coin counting
  • Returns and exchanges
  • Credit and cash transactions
  • Issue resolution
  • Hand tools
  • Interior vacuuming
  • Exterior washes
  • Window and windshield cleaning
  • Engine cleaning
  • Spot and stain removal
  • Power and hand tools
  • Paint mixing
Experience
11/2008 to 03/2021 Front Counter Manager Us Foods, Inc. | Omaha, NE,
  • Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
  • Maintained records related to sales and placed special orders for desired items.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Reduced process lags by effectively managing [3] staff to ensure optimal productivity.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Achieved sales goals and business objectives by motivating staff.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Hired, trained, supervised and motivated team of [3] retail professionals to provide knowledgeable and fast service to every guest.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Delegated tasks to employees based upon individual strengths and experience.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Processed credit card payments and counted back change and currency with [100]% accuracy rate.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Checked inventory system to locate items at other stores, improving sales rates.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
09/2007 to 09/2008 Sanatation Worker Ruiz Foods | City, STATE,
  • Followed company, safety and performance requirements at all times.
  • Utilized equipment like forklift, Floor cleaning machine and high pressure equipment with cleaning chemicals in it to clean the factory machines down at night in the correct manner.
  • Organized and cleaned work areas for safety and professional appearance.
  • Pitched in to assist supervisors and to handle various tasks.
10/1993 to 03/2006 Delivery Driver Service Parts Co | City, STATE,
  • Assisted do-it-yourself customers between deliveries, including reading codes from customer's automobile and willingly and effectively installing wipers blades, batteries and light bulbs.
  • Logged deliveries and pickups , loaded truck with parts to be delivered, unloaded merchandise for customers and dropped off sales fliers.
  • Handled difficult customer service situations with diplomacy and firmness and delivered friendly and knowledgeable support, resulting in repeat customers and referrals.
  • Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
  • Built and maintained thorough knowledge of store products and current promotions, set up marketing displays, stocked shelves and kept store neat, clean and inviting.
  • Pulled and reviewed daily customer tickets to successfully fulfill orders.
  • Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks.
  • Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
  • Obtained signatures needed to complete and process all paperwork efficiently.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Completed daily pre-trip inspection checklist before first delivery.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Presented customers with bills and receipts and collected payments for goods delivered.
  • Reviewed over daily delivery documents and orders and reported any errors found on delivery documents to supervisor.
Education and Training
Expected in 05/1987 High School Diploma | Denison High School, Denison, TX GPA:

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Resume Overview

School Attended
  • Denison High School
Job Titles Held:
  • Front Counter Manager
  • Sanatation Worker
  • Delivery Driver
Degrees
  • High School Diploma