Problem-solving Website support representative. Successful at creating a seamless user experience throughout entire product line. Seeking position with the chance to develop a company's creative direction.
Search engine optimization
Design, layout and email
Mobile web design
Familiar with Go Daddy builder
10+ years Customer Service
Strong communication skills
July 2010 to Current
Self employedJacksonville, FLFreelance web designCreated websites for business and personal use. Utilizing various builders, including Go Daddy.
October 2007 to June 2010
Web.comJacksonville, FLWebsite SupportUpdated and managed websites using DIY Web.com builder.
Domain sales and renewals, SSL certificates. Assisted customers via
phone and email with website issues including SEO, loading pictures and
video, building and adding online stores, as well as step by step walk
through on how to use the builder. Advised customers of new and
existing products to aide their online presence.
February 2003 to October 2007
Website Pro'sJacksonville, FLWebsite supportUpdated and managed websites using Website Pro's builder. Assessed customers via
phone and email with website issues.
Southwest Missouri State University Springfield, MO